Healthcare Training Specialist - Night Shifts

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Transport facility for night shifts

Comprehensive training and development

Health insurance and other employee

Collaborative and supportive work

Job summary

ResultsCX is seeking a motivated Trainer to join our healthcare contact center team in Lapu-lapu. You will design and deliver training for new hires and seasoned agents, focusing on voice processes, compliance, and customer service excellence.

The role requires 2+ years in healthcare voice processes or BPO training, strong communication, and ability to run engaging sessions. Night shifts aligned to international clients; competitive salary and comprehensive benefits offered.

Qualifications

• 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Graduate in any discipline.
• Strong communication and training delivery capabilities.
• Ability to design and deliver engaging training sessions.
• Comfortable working fixed night shifts to align with international client requirements.

Responsibilities

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
• Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness, attendance, and assessments.

Skills

Training delivery

Voice coaching

Presentation skills

Attention to detail

Time management

Education

Graduate in any discipline

Job description

ResultsCX is seeking a motivated Trainer to join our healthcare contact center team in Lapu-lapu. You will design and deliver training for new hires and seasoned agents, focusing on voice processes, compliance, and customer service excellence.

The role requires 2+ years in healthcare voice processes or BPO training, strong communication, and ability to run engaging sessions. Night shifts aligned to international clients; competitive salary and comprehensive benefits offered.