Team Leader - PHRN

V-Call Center Link Inc.; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

A healthcare BPO company is seeking a Team Lead to supervise and mentor a team of Philippine Registered Nurses. The role involves managing team performance and providing training on medical protocols. Candidates must have at least 3 years of team lead experience and a valid PRC license. This is an onsite position located in Metro Manila.

Qualifications

• At least 3 years Team Lead Experience.
• Philippine Registered Nurse with an active PRC license.
• Experience working in a healthcare account.
• Willing to work onsite at MOA Pasay.

Responsibilities

• Supervise, coach, and mentor a team of PHRNs.
• Monitor daily team performance and quality metrics.
• Conduct performance reviews and provide feedback.
• Assist in training team members on medical protocols.

Skills

Team Leadership

Coaching

Performance Monitoring

Healthcare Knowledge

Education

Philippine Registered Nurse

Job description

Key Responsibilities

• Supervise, coach, and mentor a team of PHRNs in handling clinical and non-clinical BPO-related tasks (e.g., utilization management, prior authorization, claims review, telehealth support).
• Monitor daily team performance, productivity, and quality metrics.
• Conduct regular performance reviews and provide constructive feedback.
• Assist in training and upskilling team members on medical protocols and client guidelines.

Qualifications

• At least 3 years Team Lead Experience
• Must be a Philippine Registered Nurse with an active PRC license.
• With Healthcare Account Experience
• Willing to work onsite at MOA Pasay