US Registered Nurse Team Lead — ER/ICU Leadership & Coaching

HRTX; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

HRTX is seeking a US Registered Nurse (USRN) Team Lead in a BPO setting in Pasig, Philippines. The role supervises US RNs delivering high-quality clinical support and ensures compliance with HIPAA, client policies, and SLA standards.

You will oversee clinical processes such as utilization management, prior authorizations, appeals, and claims review, while monitoring team KPIs and providing coaching to maintain accuracy and efficiency.

Qualifications

• Active USRN license from any state.
• Experience in ER and/or ICU (minimum 1 year).
• Leadership/supervisory background in clinical or BPO settings.

Responsibilities

• Supervise a team of US RNs delivering clinical support to healthcare clients.
• Monitor KPIs on quality, productivity, and turnaround times.
• Provide training and coaching to team members.
• Ensure HIPAA compliance, client policies, and SLA adherence.

Skills

USRN License

Clinical Supervision

Job description

HRTX is seeking a US Registered Nurse (USRN) Team Lead in a BPO setting in Pasig, Philippines. The role supervises US RNs delivering high-quality clinical support and ensures compliance with HIPAA, client policies, and SLA standards.

You will oversee clinical processes such as utilization management, prior authorizations, appeals, and claims review, while monitoring team KPIs and providing coaching to maintain accuracy and efficiency.