Healthcare Account Support Pro

Metacom Careers; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Metacom Careers is seeking a Healthcare Support Specialist to assist customers with healthcare and account-related inquiries. The role requires clear communication, problem-solving, and a commitment to accuracy and confidentiality in handling accounts.

You will manage inquiries, provide solutions, document interactions, and ensure compliance with policies. Weekend and holiday availability is needed as part of the role, with focus on customer satisfaction and professional service.

Qualifications

• College graduate with at least 6 months BPO experience.
• Completed 2 years in college with at least 6 months BPO experience.
• Above-average English communication skills.
• Strong interpersonal, analytical, and problem-solving skills.
• Good comprehension and attention to detail.
• Basic knowledge of Microsoft Office.
• Willing to work on weekends and holidays.
• Must meet the required vaccination status.
• Customer-focused, reliable, and professional.

Responsibilities

• Handle customer inquiries and concerns related to healthcare services and accounts.
• Provide accurate information and appropriate solutions in a professional manner.
• Document customer interactions and maintain accurate records.
• Resolve issues efficiently and escalate complex concerns when necessary.
• Follow company policies, account procedures, and confidentiality standards.
• Meet established quality, productivity, and customer service targets.

Skills

Interpersonal skills

Analytical skills

Problem-solving

English communication

Attention to detail

Customer-focused

Reliability

Professionalism

Weekend/holiday shifts

Education

College graduate with 6 months BPO experience

2 years completed in college with 6 months BPO experience

Tools

Microsoft Office

Job description

Metacom Careers is seeking a Healthcare Support Specialist to assist customers with healthcare and account-related inquiries. The role requires clear communication, problem-solving, and a commitment to accuracy and confidentiality in handling accounts.

You will manage inquiries, provide solutions, document interactions, and ensure compliance with policies. Weekend and holiday availability is needed as part of the role, with focus on customer satisfaction and professional service.