Provider Account Support Specialist

Metacom Careers; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers seeks a Provider Account Customer Service Representative to offer professional support to healthcare providers. The role involves handling account inquiries, resolving concerns, maintaining accurate records, and delivering excellent customer service.

The position is on-site in Quezon City and welcomes college graduates or those who completed two years of college with related experience; strong English communication and detail-oriented approach are essential.

Qualifications

• College graduates or those with some college are welcome.
• At least 6 months of customer service-related experience.
• Excellent spoken and written English communication skills.
• Strong customer service, problem-solving and interpersonal abilities.
• Computer literacy and attention to detail are essential.

Responsibilities

• Handle account inquiries from healthcare providers.
• Resolve providers' concerns in a timely and professional manner.
• Maintain accurate records and documentation of interactions.
• Deliver high-quality customer service and support.

Skills

English proficiency

Customer service

Problem solving

Interpersonal skills

Detail oriented

Computer literacy

Education

College graduate

Completed 2 years in college

Job description

Metacom Careers seeks a Provider Account Customer Service Representative to offer professional support to healthcare providers. The role involves handling account inquiries, resolving concerns, maintaining accurate records, and delivering excellent customer service.

The position is on-site in Quezon City and welcomes college graduates or those who completed two years of college with related experience; strong English communication and detail-oriented approach are essential.