Health & Wellness Community Moderator

Eucalyptus; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Leave benefits

Health insurance

Transportation allowance

Professional development budget

Job summary

Eucalyptus, part of Hims & Hers, is seeking a social media moderator in Manila to monitor and manage online interactions across our platforms. You will respond to inquiries, escalate complex issues, and help maintain a respectful brand voice while supporting our growth in wellness and obesity care.

The ideal candidate has 2+ years in online community roles, familiarity with Facebook/Instagram, and comfort with late shifts.

Qualifications

• 2+ years in online community management or related field.
• Experience handling English-language interactions is a plus.
• Familiar with Facebook, Instagram and other social platforms.

Responsibilities

• Monitor and moderate comments on Facebook, Instagram, TikTok posts and DMs.
• Respond to customer inquiries in line with brand tone and guidelines.
• Escalate sensitive issues to internal teams (support, clinical, operations).
• Flag spam or inappropriate content promptly and accurately.
• Schedule organic content with the Social Media Manager.
• Identify trends in feedback and share insights with the team.
• Engage with UK-based experts and creators to drive growth.

Skills

Online community management

Customer support

Social media moderation

Digital tools

Tools

Facebook

Instagram

Job description

Eucalyptus, part of Hims & Hers, is seeking a social media moderator in Manila to monitor and manage online interactions across our platforms. You will respond to inquiries, escalate complex issues, and help maintain a respectful brand voice while supporting our growth in wellness and obesity care.

The ideal candidate has 2+ years in online community roles, familiarity with Facebook/Instagram, and comfort with late shifts.