Health Plan Support Representative

Metacom Careers; Quezon City; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

Night differential

HMO coverage from Day 1

HMO dependent coverage

Life and Accident Insurance

Annual salary increase

13th/14th Month Pay

Job summary

Metacom Careers in Bridgetowne, Quezon City is hiring for a Customer Service Representative to support health insurance plan members. You will handle voice inquiries, provide clear assistance, and determine solutions while following procedures.

The role requires a college degree (or progress toward one), good English, and willingness to work night shifts including weekends and holidays. On-site work with competitive benefits is provided.

Qualifications

• College graduate; BPO experience not required.
• Two years of college may qualify with 6 months CS experience.
• No BPO experience required for qualified college graduates.
• Good to above-average English communication skills.
• Minimum CEFR B1 English proficiency.
• Willing to work night shifts.
• Willing to work weekends and holidays.
• Willing to work on-site in Bridgetowne, Quezon City.

Responsibilities

• Handle inquiries and concerns through voice calls.
• Provide accurate, clear, professional assistance.
• Understand customer needs and offer suitable solutions.
• Apply procedures and account guidelines when handling concerns.
• Document interactions accurately and completely.
• Demonstrate empathy and professional interpersonal skills.
• Meet customer service, quality, and productivity standards.
• Escalate complex issues when necessary.
• Maintain confidentiality and follow policies.
• Work night shifts, weekends, and holidays when scheduled.

Skills

Customer service

English proficiency

Night shift

Weekends/holidays

On-site Philippines

Education

College graduate

Two years of college

Job description

Support for members enrolled in individual and family health insurance plans. CSR's handle enrollment questions, plan changes, family member additions/removals and coverage verification and benefits explanation.

Responsibilities

Handle customer inquiries and concerns through voice interactions.

Provide accurate, clear, and professional customer assistance.

Understand customer needs and determine appropriate solutions.

Apply proper procedures and account guidelines when handling concerns.

Document customer interactions accurately and completely.

Demonstrate empathy, professionalism, and good interpersonal skills.

Meet established customer service, quality, and productivity standards.

Escalate complex concerns when necessary.

Maintain confidentiality and follow company and account policies.

Work effectively during night shifts, including weekends and holidays when scheduled.

Job Requirements

College graduate with or without BPO experience.

Candidates who have completed at least 2 years of college may also qualify with 6 months of customer service-related work experience.

No BPO Experience Required For Qualified College Graduates.

Good to above-average English communication skills.

Minimum CEFR B1 English proficiency.

Willing to work on a night shift schedule.

Willing to work on weekends and holidays.

Willing to work on-site in Bridgetowne, Quezon City for applicable locations.

What We Offer

Compensation

PHP 18,000–21,000 total package, including:

• PHP 18,000 Basic Pay
• PHP 1,000 Flex Fund Allowance
• PHP 2,000 Account Premium

Additional Benefits

• 20% Night Differential
• HMO coverage for employees from Day 1
• HMO dependent coverage upon certification
• Life and Accident Insurance
• Annual salary increase based on performance
• 13th and 14th Month Pay