CSR NO BPO EXPERIENCE REQUIRED!

Metacom Careers; Quezon City; On-site; PHP 201,000 - 275,000; Full time

Benefits offered by this job

Basic pay PHP 18,000

Flex fund PHP 1,000

Account premium PHP 2,000

Night differential 20%

HMO Coverage for Employee

Life and accident insurance

13th & 14th month pay

Career growth opportunities

Job summary

Metacom Careers in Quezon City is hiring an entry-level Customer Service Representative for our BSC IFP (CG) Voice Account. You will handle voice inquiries, provide accurate information, and document interactions.

This role requires college graduation or 2 years of college with some CS experience, good English, and willingness to work night shifts including weekends. On-site at Bridgetowne, Quezon City; benefits include HMO and annual salary increases.

Qualifications

• Entry-level customer service role for graduates.
• 2 years of college with CS exp may be considered.
• Good English communication skills (B1).
• Willing to work night shift, including weekends/holidays.
• On-site work at Bridgetowne, Quezon City.

Responsibilities

• Handle customer inquiries via voice calls.
• Provide accurate information and solutions.
• Document customer interactions.
• Meet productivity, quality, and CS targets.
• Follow company procedures and quality standards.

Skills

Verbal and written communication

Interpersonal skills

Analytical problem solving

Active listening

MS Office knowledge

Adaptability

Education

College graduate

2 years college + 6 months CS exp

Tools

MS Office

Job description

Role Description

Join our BSC IFP (CG) Voice Account as a Customer Service Representative. This is an entry-level opportunity for college graduates, providing customer support while maintaining excellent service and performance standards.

Key Responsibilities

• Handle customer inquiries through voice calls.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Follow company procedures and quality standards.
• Meet productivity, quality, and customer satisfaction targets.

Qualifications

• College Graduate with or without experience.
• Completed at least 2 years in college with 6 months customer service-related work experience may also be considered.
• Above-average English communication skills.
• B1 English proficiency.
• Willing to work night shift, including weekends and holidays.
• Willing to work onsite in Bridgetowne, Quezon City.

Skills & Competencies

• Strong verbal and written communication skills.
• Good interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Good comprehension and active listening skills.
• Basic knowledge of MS Office.
• Adaptable and able to work in a fast-paced environment.

What We Offer

• ₱18,000 Basic Pay
• ₱1,000 Flex Fund Allowance
• ₱2,000 Account Premium
• 20% Night Differential
• HMO Coverage for Employee – Day 1
• HMO Dependent Coverage upon Certification
• Life and Accident Insurance
• Annual Performance-Based Salary Increase
• 13th & 14th Month Pay
• Government-Mandated Benefits
• Career Growth Opportunities