Head of Training

BYD Philippines; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

BYD Philippines is seeking an experienced Head of National Training for Sales & Aftersales in Taguig. You will design and execute a strategy to drive performance, improve NPS, and uplift dealer capabilities across the network.

You will lead a national training team, align programs with business goals, and collaborate with sales, service, and marketing to ensure full program engagement. This role demands strategic thinking and hands-on execution in a fast-paced automotive environment.

Qualifications

• Min. 7 years training experience (3+ in leadership preferred).
• Strong sales & aftersales knowledge (automotive preferred).
• Skilled in facilitation, coaching, and performance analytics.

Responsibilities

• Lead national training for Sales & Aftersales with a focus on performance, NPS, and dealer capability.
• Design and execute end-to-end Sales & Aftersales training strategy.
• Align training to business goals: sales growth, NPS improvement, and dealer success.
• Lead the development and execution of all training programs for Aftersales: service advisor skills, technical awareness, service process training, upselling techniques.
• Set clear KPIs, coach regularly, and ensure consistent local rollout.
• Provide actionable insights and close performance gaps.
• Lead national training team; coordinate across sales, service & marketing; partner with dealer leadership for program engagement.

Skills

Leadership

Training strategy

KPIs

Data analytics

Facilitation

Coaching

Team leadership

Stakeholder management

Dealer engagement

Sales & Aftersales knowledge

Job description

Lead national training for Sales & Aftersales with a sharp focus on performance, customer satisfaction (NPS), and dealer capability. Build a high-impact training culture through strategic leadership and data-driven execution.

Key Responsibilities

Strategic Training Leadership

• Design and execute end-to-end Sales & Aftersales training strategy
• Align training to business goals: sales growth, NPS improvement, and dealer success
• Lead the development and execution of all training programs for:
• Aftersales: service advisor skills, technical awareness, service process training, upselling techniques.

In-House Trainer Development & Governance

• Set clear KPIs, coach regularly, and ensure consistent local rollout

Data-Driven Execution

• Provide actionable insights and close performance gaps

Team & Stakeholder Leadership

• Lead national training team; coordinate across sales, service & marketing
• Partner with dealer leadership for full program engagement

Perform other duties as assigned.

Candidate Profile

• - Min. 7 years training experience (3+ in leadership preferred)
• - Strong sales & aftersales knowledge (automotive preferred)
• - Skilled in facilitation, coaching, and performance analytics
• - Strategic thinker, execution-focused, and customer-obsessed
• - Leadership capabilities for guiding a team
• - Adaptability to a dynamic, fast-paced industry