Head of Production

Mycloudcrew; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Mycloudcrew is seeking an experienced Operations Leader in Metro Manila to oversee day-to-day operations, optimize workflows, manage production capacity, and ensure high-quality client delivery.

The ideal candidate will have 3–5+ years in a digital marketing agency, with leadership across production, project management, operations, or client service. Strong data-driven strategic abilities are essential for scaling processes and profitability.

Qualifications

• Ability to translate company objectives into clear operational priorities and plans.
• Strong leadership to manage multidisciplinary teams and capacity with accountability.
• Proven ability to design scalable workflows, improve efficiency, and reduce errors.
• Deep understanding of project planning, production schedules, and client delivery.
• Data-driven mindset using KPIs, metrics, and profitability analyses.
• Knowledge of budgets, labor costs, utilization, margins andProfitability.

Responsibilities

• Strategize and execute operational plans aligned with company goals.
• Oversee day-to-day operations across departments for smooth execution.
• Identify bottlenecks and redesign processes to boost efficiency and reduce costs.
• Lead production and client delivery ensuring on-time, quality outcomes.
• Define and monitor KPIs; report performance to executives.
• Collaborate with Sales, Marketing, Finance, and Client Success to align priorities.
• Manage budgets, labor costs, and resource allocation to improve margins.

Skills

Strategic Planning

Team Leadership

Process Improvement

Project Management

Data-Driven Decision Making

Budget & Cost Management

Tools

Project Management Platforms

Automation Tools

AI Tools

Job description

We are looking for an experienced Operations Leader with a strong background in digital marketing agencies to oversee day-to-day operations, optimize workflows, manage production capacity, and ensure consistent, high-quality client delivery.

The ideal candidate has 3–5+ years of experience working within a digital marketing agency, with proven leadership experience across production, project management, operations, or client service. This role requires a strategic and data-driven leader who can translate company objectives into actionable operational plans, build scalable processes, manage multidisciplinary teams, and improve overall efficiency and profitability.

Previous experience working in a digital marketing agency is a MUST-HAVE requirement.

1. Strategic Planning & Execution

• Contribute operational insights and recommendations to support the company’s long-term strategy.
• Translate strategic objectives into clear, actionable plans for the operations and production teams.
• Establish priorities, timelines, and measurable outcomes aligned with company goals.

2. Day-to-Day Operations Management

• Oversee daily operations across departments to ensure smooth and efficient execution.
• Monitor operational performance and ensure teams consistently meet established targets.
• Identify and resolve operational challenges, bottlenecks, and workflow issues.
• Manage resources, workloads, capacity, and priorities to maximize efficiency and productivity.

3. Process Optimization & Efficiency

• Identify inefficiencies, bottlenecks, and redundancies across operational workflows.
• Design and implement solutions that improve productivity, reduce errors, and control costs.
• Collaborate with cross-functional teams to streamline processes and improve coordination.
• Lead the adoption of technology, automation, AI tools, and operational systems that improve efficiency and reporting.
• Develop and maintain standardized processes, SOPs, workflows, and operational guidelines.
• Establish scalable systems that support consistent service delivery as the company grows.
• Regularly review and improve processes based on business needs, performance data, and industry best practices.
• Ensure team members are properly trained and consistently follow established processes.

5. Production & Client Delivery

• Oversee production teams and workflows to ensure projects are completed on time and according to client requirements.
• Monitor project timelines, workloads, deliverables, and quality standards.
• Establish quality-control procedures to minimize errors, delays, and rework.
• Work closely with client-facing teams to address operational issues affecting client satisfaction.
• Ensure production output consistently meets or exceeds client expectations.
• Lead, mentor, and develop high-performing operations and production teams.
• Manage team capacity, workload distribution, utilization, and accountability.
• Establish clear performance expectations and measurable goals.
• Provide regular coaching, feedback, and performance guidance.
• Foster a collaborative, accountable, and results-oriented culture.
• Support recruitment and onboarding of operational and production team members.

7. Performance Management & Reporting

• Establish and monitor operational KPIs and performance metrics.
• Analyze productivity, utilization, capacity, quality, turnaround times, and profitability.
• Prepare regular operational reports for the executive leadership team.
• Identify trends, performance gaps, and opportunities for improvement.
• Use data-driven insights to support operational and strategic decision-making.
• Identify operational risks that may affect productivity, quality, profitability, or client satisfaction.
• Develop and implement appropriate mitigation strategies.
• Ensure operational activities comply with company policies, contractual requirements, and applicable regulations.
• Establish appropriate quality, security, and operational controls.

9. Cross-Functional Collaboration

• Partner with leadership across Sales, Marketing, Finance, Client Success, and Production to align operational priorities with company objectives.
• Ensure company initiatives are properly planned, resourced, and executed.
• Act as a central point of coordination for operational priorities and cross-functional projects.

10. Budget & Cost Management

• Develop and manage operational budgets in alignment with company financial objectives.
• Monitor labor costs, resource utilization, and departmental expenses.
• Identify opportunities to improve margins and operational profitability.
• Optimize resource allocation while maintaining service quality and client satisfaction.
• Build a culture of continuous improvement, accountability, and innovation.
• Regularly evaluate operational performance and identify opportunities for improvement.
• Stay current with digital marketing industry trends, emerging technologies, AI, and automation.
• Evaluate and implement tools and systems that improve productivity, scalability, and operational visibility.
  

Requirements

• Strategic & Operational Leadership – Ability to translate company objectives into clear operational priorities, workflows, and measurable results.
• Team & Resource Management – Strong ability to manage multidisciplinary teams, capacity, workloads, utilization, deadlines, and accountability.
• Process & Quality Management – Proven ability to build scalable workflows, improve efficiency, reduce errors, and maintain consistent quality.
• Project & Production Management – Strong understanding of project planning, production schedules, resource allocation, and client delivery.
• Data-Driven Decision Making – Ability to analyze KPIs, operational data, financial metrics, and performance trends to drive decisions.
• Financial & Commercial Awareness – Understanding of budgets, labor costs, utilization, margins, and production profitability.
• Communication & Collaboration – Excellent written and verbal communication skills with the ability to work effectively across departments and leadership teams.
• Problem-Solving – Strong analytical skills and the ability to proactively identify and resolve operational challenges.
• Technology & Automation – Comfortable adopting project-management platforms, reporting systems, AI tools, automation, and digital workflows.