Production & Operations Leader – Digital Marketing Agency

Mycloudcrew; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Mycloudcrew is seeking an experienced Operations Leader in Metro Manila to oversee day-to-day operations, optimize workflows, manage production capacity, and ensure high-quality client delivery.

The ideal candidate will have 3–5+ years in a digital marketing agency, with leadership across production, project management, operations, or client service. Strong data-driven strategic abilities are essential for scaling processes and profitability.

Qualifications

• Ability to translate company objectives into clear operational priorities and plans.
• Strong leadership to manage multidisciplinary teams and capacity with accountability.
• Proven ability to design scalable workflows, improve efficiency, and reduce errors.
• Deep understanding of project planning, production schedules, and client delivery.
• Data-driven mindset using KPIs, metrics, and profitability analyses.
• Knowledge of budgets, labor costs, utilization, margins andProfitability.

Responsibilities

• Strategize and execute operational plans aligned with company goals.
• Oversee day-to-day operations across departments for smooth execution.
• Identify bottlenecks and redesign processes to boost efficiency and reduce costs.
• Lead production and client delivery ensuring on-time, quality outcomes.
• Define and monitor KPIs; report performance to executives.
• Collaborate with Sales, Marketing, Finance, and Client Success to align priorities.
• Manage budgets, labor costs, and resource allocation to improve margins.

Skills

Strategic Planning

Team Leadership

Process Improvement

Project Management

Data-Driven Decision Making

Budget & Cost Management

Tools

Project Management Platforms

Automation Tools

AI Tools

Job description

Mycloudcrew is seeking an experienced Operations Leader in Metro Manila to oversee day-to-day operations, optimize workflows, manage production capacity, and ensure high-quality client delivery.

The ideal candidate will have 3–5+ years in a digital marketing agency, with leadership across production, project management, operations, or client service. Strong data-driven strategic abilities are essential for scaling processes and profitability.