Head of Payments Operations & Transaction Excellence

Confidential; Metro Manila; Vor Ort; PHP 2.400.000 - 4.200.000; Vollzeit

Zusammenfassung

Confidential seeks an accomplished operations leader to head a high-impact transaction operations function within a technology-enabled financial services organisation. You will own end-to-end performance across refunds, clearing, billing and complex servicing, shaping an organisation that is resilient, controlled and scalable.

You will partner with Technology, Product and Finance to reduce manual interventions, strengthen controls and drive automation, while maintaining service standards and

Qualifikationen

• Degree in business, finance, accounting or related discipline.
• Significant leadership experience in high-volume transaction operations.
• Strong knowledge of refunds, clearing, billing, reconciliation and exceptions.
• Experience leading teams for investigations and escalations.
• Understanding of controls and financial integrity.
• Record of improving service levels, accuracy and resilience.
• Proven ability to reduce manual intervention through process redesign and automation.

Aufgaben

• Oversee refunds, corrections and adjustments with robust controls.
• Lead clearing and transaction processing with emphasis on exception resolution.
• Guide billing operations ensuring accuracy and timely investigations.
• Direct complex servicing and escalations to sustainable resolutions.
• Strengthen operational controls and financial integrity.
• Drive automation and end-to-end process improvements.

Kenntnisse

Leadership

Operations management

Payments processing

Analytical thinking

Cross-functional collaboration

Ausbildung

Degree in business/finance

Jobbeschreibung

Confidential seeks an accomplished operations leader to head a high-impact transaction operations function within a technology-enabled financial services organisation. You will own end-to-end performance across refunds, clearing, billing and complex servicing, shaping an organisation that is resilient, controlled and scalable.

You will partner with Technology, Product and Finance to reduce manual interventions, strengthen controls and drive automation, while maintaining service standards and