Head of Enterprise Client Success

OpenText; Makati; On-site; PHP 1,800,000 - 2,700,000; Full time

Job summary

OpenText is seeking a seasoned Senior Client Success leader in Makati to guide a strategic, client-facing team responsible for delivering exceptional cloud experiences to enterprise clients. You will own renewal strategies, drive value realization, and ensure high retention and growth across a portfolio of key accounts.

Collaborating with Sales, Product, and Services leaders, you will engage executive stakeholders, shape adoption plans, and foster an inclusive, high-performing culture focused on

Qualifications

• 10+ years of enterprise client success, account management or sales.
• Proven leadership experience delivering client retention and growth.
• Strong business acumen with ability to influence senior stakeholders.
• Experience collaborating in global, matrixed organizations.

Responsibilities

• Lead and inspire a team of Client Managers to deliver exceptional cloud customer experiences
• Drive Client value, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help Client achieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the Client
• Build a high-performing, collaborative, and Client-first team culture

Skills

Client success

Account management

Leadership

Stakeholder management

Cross-functional collaboration

Job description

OpenText is seeking a seasoned Senior Client Success leader in Makati to guide a strategic, client-facing team responsible for delivering exceptional cloud experiences to enterprise clients. You will own renewal strategies, drive value realization, and ensure high retention and growth across a portfolio of key accounts.

Collaborating with Sales, Product, and Services leaders, you will engage executive stakeholders, shape adoption plans, and foster an inclusive, high-performing culture focused on