Manager Client Success

OpenText; Makati; On-site; PHP 1,800,000 - 2,700,000; Full time

Job summary

OpenText is seeking a seasoned Senior Client Success leader in Makati to guide a strategic, client-facing team responsible for delivering exceptional cloud experiences to enterprise clients. You will own renewal strategies, drive value realization, and ensure high retention and growth across a portfolio of key accounts.

Collaborating with Sales, Product, and Services leaders, you will engage executive stakeholders, shape adoption plans, and foster an inclusive, high-performing culture focused on

Qualifications

• 10+ years of enterprise client success, account management or sales.
• Proven leadership experience delivering client retention and growth.
• Strong business acumen with ability to influence senior stakeholders.
• Experience collaborating in global, matrixed organizations.

Responsibilities

• Lead and inspire a team of Client Managers to deliver exceptional cloud customer experiences
• Drive Client value, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help Client achieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the Client
• Build a high-performing, collaborative, and Client-first team culture

Skills

Client success

Account management

Leadership

Stakeholder management

Cross-functional collaboration

Job description

Job Description:

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

• Lead and inspire a team of Client Managers to deliver exceptional cloud customer experiences
• Drive Client value, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help Client achieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the Client
• Build a high-performing, collaborative, and Client -first team culture

What The Role Offers

• Opportunity to lead a strategic, Client -facing team at the heart of OpenText Cloud success
• Ownership of renewal strategy and Client lifecycle outcomes across key accounts
• A collaborative environment partnering with Sales, Product, and Services leaders
• Exposure to executive-level Client engagement and high-impact decision making
• A platform to drive continuous improvement and innovation in Client success practices

What You Need To Succeed

• 10+ years of experience in Client success, account management, or sales in enterprise environments
• Proven track record of leading teams and driving Client retention and growth
• Strong business acumen with the ability to influence senior stakeholders
• Experience working cross-functionally in global, matrixed organizations

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.