Senior Enterprise Cloud Service Delivery Lead

OpenText; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

OpenText, The Information Company, is seeking a Senior Service Delivery Manager to be the primary contact for strategic enterprise customers. This individual contributor role drives service delivery excellence, manages customer relationships, and ensures contractual commitments are met while coordinating global teams.

The role emphasizes influence over stakeholders rather than direct people management, with a focus on executive-level communication, risk management, and improving service outcomes

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in Service Delivery, TAM, or Managed Services.
• Experience managing enterprise customer relationships.
• Strong SLA, governance, and operational delivery knowledge.
• Experience influencing stakeholders without direct authority.
• Executive-level communication and presentation skills.
• Strong problem-solving and risk management capabilities.
• Cloud, SaaS, or enterprise software experience preferred.
• Open to working any shifts, predominantly US business hours, on a 5-day work onsite model.

Responsibilities

• Own service delivery for assigned enterprise customers.
• Serve as primary customer escalation contact.
• Lead service reviews and executive governance meetings.
• Ensure SLA, KPI, and contractual compliance.
• Manage risks, issues, and cross-functional escalations.
• Coordinate global teams to deliver customer outcomes.
• Drive service improvements and customer satisfaction.
• Support account growth through service optimization.

Skills

Stakeholder management

Executive communication

Risk management

SLA governance

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

OpenText, The Information Company, is seeking a Senior Service Delivery Manager to be the primary contact for strategic enterprise customers. This individual contributor role drives service delivery excellence, manages customer relationships, and ensures contractual commitments are met while coordinating global teams.

The role emphasizes influence over stakeholders rather than direct people management, with a focus on executive-level communication, risk management, and improving service outcomes