Customer Success Manager — Enterprise SaaS & ROI Driver

8X8; Metro Manila; In loco; PHP 800.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

8x8 is seeking a Customer Success Manager to proactively manage post-sale relationships in the Philippines. You will drive adoption, mitigate risk, and identify growth opportunities within your book of business, acting as the trusted advisor to customers.

In this role you will own customer success plans, monitor usage and health metrics, conduct reviews, and collaborate with cross-functional teams to deliver measurable ROI and renewals while preserving high satisfaction.

Competenze

• Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
• Strong experience in direct and verifiable enterprise-level customer success.
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals.
• Driven by personal, team and company achievement with a commitment to excellence.
• Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.

Mansioni

• Own the post-sale customer relationship from go-live onwards; be the named, accountable face of 8x8 for each account in your portfolio.
• Own the Customer Success Plan for each account, covering KPIs, milestones, health metrics, and a rolling expansion roadmap.
• Own the value realisation narrative going into every renewal, a quantified summary of ROI delivered and outcomes achieved.
• Monitor platform usage data; identify underutilised capabilities and drive adoption.
• Run regular business reviews that quantify value delivered in the customer's terms and savings.
• Develop strong multi-threaded customer relationships and serve as trusted advisor to 8x8 customers.
• Analyze health metrics and lead adoption and retention plays with internal and external resources.
• Contribute to lifetime revenue expansion by identifying upsell opportunities via stakeholder consultations.
• Represent the voice of the customer and close the loop with the customer with results.

Formazione

BS or equivalent education

Strumenti

CRM software

Descrizione del lavoro

8x8 is seeking a Customer Success Manager to proactively manage post-sale relationships in the Philippines. You will drive adoption, mitigate risk, and identify growth opportunities within your book of business, acting as the trusted advisor to customers.

In this role you will own customer success plans, monitor usage and health metrics, conduct reviews, and collaborate with cross-functional teams to deliver measurable ROI and renewals while preserving high satisfaction.