Executive Major Incident Leader

Capgemini; Pasay; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Capgemini is seeking an experienced Situation Manager to act as the highest authority during major incidents in the Disney technical environment. You will lead technical bridges, translate complex data for executives, and drive cross‑functional collaboration to restore services rapidly.

Required are 7+ years in enterprise networking, advanced routing/security knowledge, and ITIL/CCNP‑level qualifications. Onsite 2–3 days a week at Mall of Asia, with shift flexibility to cover graveyard hours.

Qualifications

• Experience leading major incident response for large enterprise networks.
• Ability to translate technical data into business impact for executives.
• Strong cross‑functional collaboration across MNS, EUS, and vendor resources.

Responsibilities

• Lead high priority (P1/P2) troubleshooting bridges with 100+ participants.
• Speak as the primary authority on C‑level calls, summarizing impact.
• Drive cross‑functional collaboration to restore services quickly.
• Maintain focus on MNS while managing key partnerships with EUS.
• Organize off‑incident monitoring of ACC flow and threat hunting.

Skills

Incident management

Executive presence

Silo orchestration

Lifecycle oversight

Escalations

Technical environment mastery

Troubleshooting

Communication

Resource mobilization

Mentorship

Education

7+ years enterprise networks experience

CCNP recommended

ITIL Foundation/Managing Professional preferred

BA/BS degree preferred

Tools

ServiceNow

Netcool

SevOne

LogicMonitor

Splunk

Catalyst Center

Job description

Capgemini is seeking an experienced Situation Manager to act as the highest authority during major incidents in the Disney technical environment. You will lead technical bridges, translate complex data for executives, and drive cross‑functional collaboration to restore services rapidly.

Required are 7+ years in enterprise networking, advanced routing/security knowledge, and ITIL/CCNP‑level qualifications. Onsite 2–3 days a week at Mall of Asia, with shift flexibility to cover graveyard hours.