AI-Enabled IT Service Coordinator (AU Hours)

AImagineers; Manila; Remote; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Team bonus

13th-month pay

SSS/PhilHealth/Pag-IBIG

HMO

Connectivity allowance

Company MacBook

Claude AI tools

Tenure bonuses

Vacation and sick leave

Job summary

AImagineers Managed IT is seeking a dedicated Service Coordinator to manage schedules, rosters and monthly client reports for Australia and New Zealand clients. You will track service targets, flag risks, and secure approvals to keep tickets moving, while supporting onboarding and quarterly reviews.

You will work Australian business hours from Manila, enjoy a real day shift, and benefit from AI-enabled tools, a MacBook, certifications support and tenure bonuses. Fully remote from the Philippines.

Qualifications

• 2+ years in service coordination, service desk operations, workforce management or a similar role.
• Excellent written English in business communication.
• Strong spreadsheet skills and experience with ticketing or reporting tools.

Responsibilities

• Maintain engineer schedules, leave calendars and backup rosters.
• Track service targets in Syncro, flag risks to the Lead Engineer, and calculate monthly service credits.
• Prepare each client’s monthly report and IT health score from ticket and monitoring data.
• Chase client approvals, access requests and information, so tickets keep moving.
• Organise new-client onboarding: kickoff meetings, welcome packs and access checklists.
• Schedule quarterly reviews and prepare the slides and notes.
• Keep client records, contacts and asset registers up to date.
• Use Claude and Syncro automation to cut manual reporting time.

Skills

Written English

Spreadsheet skills

Organised

Remote setup

Education

ITIL 4 Foundation

Tools

Syncro

Jira Service Management

Zendesk

Job description

AImagineers Managed IT is seeking a dedicated Service Coordinator to manage schedules, rosters and monthly client reports for Australia and New Zealand clients. You will track service targets, flag risks, and secure approvals to keep tickets moving, while supporting onboarding and quarterly reviews.

You will work Australian business hours from Manila, enjoy a real day shift, and benefit from AI-enabled tools, a MacBook, certifications support and tenure bonuses. Fully remote from the Philippines.