Head of Customer Intelligence & Strategic Insights

Globe Telecom; Taguig; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Globe Telecom is seeking a senior leader to head Customer Intelligence, guiding strategy based on customer insights, market trends, and competitive dynamics. You will lead through data-driven storytelling, aligning Technology, Marketing, Product, and Sales to embed intelligence into decisions.

The role emphasizes futures thinking, AI-enabled analytics, and building a scalable intelligence function across the organization.

Qualifications

• Proven success in leading cross-functional teams to deliver measurable financial impact.
• Strong ability to translate data and analysis into actionable strategies adopted by leadership.

Responsibilities

• Lead the Customer Intelligence team in serving as a high-impact internal consulting function for Senior Leaders and Business Units.
• Develop and implement methodologies for futures thinking focused on customer behavior, competitive actions, and market trends to inform long-range strategic planning.
• Oversee the development of clear, narrative-driven intelligence reports and presentations for Senior Leaders, translating complex analysis into actionable strategy.
• Define the roadmap for leveraging big data and AI tools to scale the delivery of proactive, personalized, and predictive customer insights.
• Establish enterprise-wide standards for customer data quality, integration, and security across all relevant platforms to ensure a 'single source of truth' for customer intelligence.
• Champion the adoption of advanced analytical techniques, including predictive modeling, segmentation, and machine learning-driven research.
• Lead, mentor, and develop a high-performing team of customer intelligence and market research leads and experts, cultivating a culture of business acumen, analytical rigor, and impact orientation.
• Build strong, collaborative relationships with leaders in Technology, Marketing, Product, and Sales to ensure intelligence is seamlessly integrated into business processes and decision-making.
• Manage the budget for intelligence tools, external research providers, and vendor relationships.

Skills

Leadership

Cross-functional collaboration

Data storytelling

Strategic thinking

Education

Graduate education in social sciences or related

Preferred: Sociology, Psychology, Anthropology, Political Science

Job description

Globe Telecom is seeking a senior leader to head Customer Intelligence, guiding strategy based on customer insights, market trends, and competitive dynamics. You will lead through data-driven storytelling, aligning Technology, Marketing, Product, and Sales to embed intelligence into decisions.

The role emphasizes futures thinking, AI-enabled analytics, and building a scalable intelligence function across the organization.