Customer Intelligence Head

Globe Telecom; Taguig; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Globe Telecom is seeking a senior leader to head Customer Intelligence, guiding strategy based on customer insights, market trends, and competitive dynamics. You will lead through data-driven storytelling, aligning Technology, Marketing, Product, and Sales to embed intelligence into decisions.

The role emphasizes futures thinking, AI-enabled analytics, and building a scalable intelligence function across the organization.

Qualifications

• Proven success in leading cross-functional teams to deliver measurable financial impact.
• Strong ability to translate data and analysis into actionable strategies adopted by leadership.

Responsibilities

• Lead the Customer Intelligence team in serving as a high-impact internal consulting function for Senior Leaders and Business Units.
• Develop and implement methodologies for futures thinking focused on customer behavior, competitive actions, and market trends to inform long-range strategic planning.
• Oversee the development of clear, narrative-driven intelligence reports and presentations for Senior Leaders, translating complex analysis into actionable strategy.
• Define the roadmap for leveraging big data and AI tools to scale the delivery of proactive, personalized, and predictive customer insights.
• Establish enterprise-wide standards for customer data quality, integration, and security across all relevant platforms to ensure a 'single source of truth' for customer intelligence.
• Champion the adoption of advanced analytical techniques, including predictive modeling, segmentation, and machine learning-driven research.
• Lead, mentor, and develop a high-performing team of customer intelligence and market research leads and experts, cultivating a culture of business acumen, analytical rigor, and impact orientation.
• Build strong, collaborative relationships with leaders in Technology, Marketing, Product, and Sales to ensure intelligence is seamlessly integrated into business processes and decision-making.
• Manage the budget for intelligence tools, external research providers, and vendor relationships.

Skills

Leadership

Cross-functional collaboration

Data storytelling

Strategic thinking

Education

Graduate education in social sciences or related

Preferred: Sociology, Psychology, Anthropology, Political Science

Job description

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Duties And Responsibilities

• Strategic Insight & Consulting
  • Lead the Customer Intelligence team in serving as a high-impact internal consulting function for Senior Leaders and Business Units (BUs). The Head ensures the team acts as the trusted experts on customer, market, and competitive dynamics, providing data-backed solutions for complex, high-stakes business challenges.
  • Develop and implement methodologies for futures thinking/foresight focused on customer behavior, competitive actions, and emerging market trends to inform long-range strategic planning.
  • Oversee the development of clear, narrative-driven intelligence reports and presentations for Senior Leaders, translating complex analysis into actionable strategy.
• Advance Analytics and Technology
  • Define the roadmap for leveraging big data and AI tools to scale the delivery of proactive, personalized, and predictive customer insights.
  • Establish enterprise-wide standards for customer data quality, integration, and security across all relevant platforms to ensure a \"single source of truth\" for customer intelligence.
  • Champion the adoption of advanced analytical techniques, including predictive modeling, segmentation, and machine learning-driven research.
• Team & Stakeholder Leadership
  • Lead, mentor, and develop a high-performing team of customer intelligence and market research leads and experts, cultivating a culture of business acumen, analytical rigor, and impact orientation.
  • Build strong, collaborative relationships with leaders in Technology, Marketing, Product, and Sales to ensure intelligence is seamlessly integrated into business processes and decision-making.
  • Manage the budget for intelligence tools, external research providers, and vendor relationships.

Requirements

• Proven success in leading cross-functional teams to deliver measurable financial impact.
• Extensive experience advising C-suite and senior leaders on high-stakes business challenges using customer insights.
• Strong ability to translate data and analysis into actionable strategies adopted by leadership.

Level Of Knowledge

• Expert in statistical modeling, segmentation, and advanced quantitative methods.
• Strong grasp of AI/ML applications in customer insights.
• Deep expertise in futures thinking and strategic planning.
• Exceptional skill in turning complex data into clear, story-driven insights that shape business direction.

Education

• Preferably heavy research courses - Social sciences - Sociology, Psychology, Anthropology, Political

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.