Head of Content Operations & Transformation

LSEG; Taguig; On-site; PHP 5,000,000 - 9,000,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Director-level leader to direct a global Content function, ensuring delivery of KPIs for service and quality. You will oversee multiple teams, drive automation, and manage risks while partnering with Product, Data Strategy and Technology to deliver a seamless customer experience.

LSEG values sustainability, equality, and continuous improvement across a diverse workforce.

Qualifications

• Strategic thinking across issues and trends linked to responsibilities and capabilities.
• Clear, audience-appropriate communication of complex information.
• Demonstrated understanding of multiple data sets, financial/risk content and end-to-end workflows.
• Knowledge of customer organization, business strategies and industry.
• Ability to build trusting relationships with stakeholders to negotiate outcomes.
• Experience in leading and motivating people, with performance management.
• Coaching to improve performance through questions and teamwork.
• Identify opportunities to improve efficiency while delivering flawless services and products.
• Hands-on knowledge of financial markets, instruments and risks.
• Leads cross-functional teams to reach consensus on complex issues.
• Investigates information systematically to generate new ideas and solutions.

Responsibilities

• Oversees a large and complex Content function across global teams.
• Delivers service and quality targets for the function.
• Ensures delivery to plan on major projects and transformations.
• Improves productivity by reducing waste and increasing automation.
• Manages risks impacting customers, business and employees.
• Handles senior interactions and escalations with customers.
• Provides performance management and development for the function.
• Collaborates with Product, Data Strategy and Technology for seamless customer experience.
• Drives cross-functional and horizontal initiatives.

Skills

Strategic Thinking

Communication

Content Knowledge

Customer Knowledge

Stakeholder Management

People Management

Coaching

Operational Excellence

Financial Markets Knowledge

Facilitation

Research

Job description

London Stock Exchange Group (LSEG) is seeking a Director-level leader to direct a global Content function, ensuring delivery of KPIs for service and quality. You will oversee multiple teams, drive automation, and manage risks while partnering with Product, Data Strategy and Technology to deliver a seamless customer experience.

LSEG values sustainability, equality, and continuous improvement across a diverse workforce.