Senior Content Operations Manager

LSEG; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteering days

Wellbeing initiatives

Job summary

LSEG seeks an experienced Content Manager to lead global content teams, set visions, and drive service and quality targets across geographies.

You will coach leaders, manage client-facing issues, recruit and develop staff, and lead cross‑functional initiatives while driving continuous process improvements.

Qualifications

• Bachelor’s degree or equivalent.
• Experience leading global content teams.
• Significant relevant content experience.

Responsibilities

• Oversee one or more Content teams globally.
• Set a clear vision and drive the team to meet operations objectives.
• Provide coaching to a mix of managers and specialists.
• Foster deep team expertise through performance conversations.
• Manage critical issues with clients and internal stakeholders.
• Communicate globally and share best practices.
• Apply process improvements to reduce waste and improve quality.
• Lead content incentives planning and communicate on performance culture.
• Handle day-to-day operations, hiring, and staff development.
• Drive cross-functional initiatives across the business.

Skills

People leadership

Content management

Stakeholder management

Education

Bachelor’s degree or equivalent

Job description

Oversees a large and / or multiple Content teams, responsible for people management, day-to-day operations, and accomplishing divisional objectives through the delivery of service and quality targets.

Role Responsibilities & Key Accountabilities

• Manages one or more Content teams globally
• Communicates a clear vision and encourages team to excel in meeting operations objectives and targets
• Provides strong coaching and mentoring to a hybrid mix of reports that includes first level Managers and Specialists
• Develops deep expertise within teams through the performance enablement conversations
• Manages any critical issues both internally and externally with clients
• Communicates effectively with other colleagues globally, sharing knowledge at all times and adopting good practices
• Uses Business Process Improvement techniques to help operational management of issues, improve quality and reduce cost/waste
• Drives the Content Incentive Plan effectively within the team and communicates clearly on performance culture
• Holds responsibility for day-to-day operations, recruitment, training and development of the team/s
• Drives cross‑functional initiatives or horizontal initiatives

Qualifications & Experience

• Bachelor’s degree or equivalent
• People Leader experience managing global teams
• Significant relevant Content experience

Skills and Proficiency

• Stakeholder management: Builds trusting relationships with internal and external stakeholders to understand their drivers and negotiate positive outcomes.
• Customer Focus: Demonstrates a customer‑centric approach to explore business challenges, developing tailored solutions and providing trusted advice.
• Project Planning & delivery: Demonstrates the discipline of planning, organising and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Communication: Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate.
• Process Improvements: Seeks new ways of working continuously to make processes run smoother and faster.
• People Management: Leads and manages people, holding responsibility for motivation, attraction, retention and performance management.

Career Stage

Manager

Benefits

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Equal Opportunities Statement

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.