Director, Content Operations Management

LSEG; Taguig; On-site; PHP 5,000,000 - 9,000,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Director-level leader to direct a global Content function, ensuring delivery of KPIs for service and quality. You will oversee multiple teams, drive automation, and manage risks while partnering with Product, Data Strategy and Technology to deliver a seamless customer experience.

LSEG values sustainability, equality, and continuous improvement across a diverse workforce.

Qualifications

• Strategic thinking across issues and trends linked to responsibilities and capabilities.
• Clear, audience-appropriate communication of complex information.
• Demonstrated understanding of multiple data sets, financial/risk content and end-to-end workflows.
• Knowledge of customer organization, business strategies and industry.
• Ability to build trusting relationships with stakeholders to negotiate outcomes.
• Experience in leading and motivating people, with performance management.
• Coaching to improve performance through questions and teamwork.
• Identify opportunities to improve efficiency while delivering flawless services and products.
• Hands-on knowledge of financial markets, instruments and risks.
• Leads cross-functional teams to reach consensus on complex issues.
• Investigates information systematically to generate new ideas and solutions.

Responsibilities

• Oversees a large and complex Content function across global teams.
• Delivers service and quality targets for the function.
• Ensures delivery to plan on major projects and transformations.
• Improves productivity by reducing waste and increasing automation.
• Manages risks impacting customers, business and employees.
• Handles senior interactions and escalations with customers.
• Provides performance management and development for the function.
• Collaborates with Product, Data Strategy and Technology for seamless customer experience.
• Drives cross-functional and horizontal initiatives.

Skills

Strategic Thinking

Communication

Content Knowledge

Customer Knowledge

Stakeholder Management

People Management

Coaching

Operational Excellence

Financial Markets Knowledge

Facilitation

Research

Job description

PURPOSE: Directs a large and/or highly complex Content function, ensuring delivery against key performance indicators (KPIs) for Content service and quality.

Key Responsibilities And Accountabilities

• Oversees a large and/or highly complex Content function, including multiple teams in a global team environment
• Holds accountability to deliver service and quality to agreed targets for the function
• Ensures delivery to plan on major projects and technical transformations (e.g. content cleanses, builds and technical transformations)
• Improves productivity for the function by reducing waste and increasing automation
• Understands and manages function specific risks that could impact the customer, business and employees
• Manages senior customer interactions and builds relationships as a result of service escalations
• Provides performance management, coaching, training and development for the function
• Owns the collaboration with Product, Data Strategy, Technology and other related LSEG teams to deliver a seamless customer experience
• Owns and drives cross functional initiatives or horizontal initiatives.

Skills & Proficiency:

• Strategic Thinking: Develops a broad, big-picture view of the organisation and its mission to innovate through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organisation.
• Communication: Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate.
• Content Knowledge: Demonstrates understanding and expertise across multiple data sets and/or systems, financial/risk content and related supplier to customer to end workflow.
• Customer Knowledge: Demonstrates knowledge of customer's organization structure, business strategy and challenges, product/service offerings, key leaders and industry.
• Stakeholder Management: Builds trusting relationships with internal and external stakeholders to understand their drivers and negotiate positive outcomes.
• People Management: Leads and manages people, holding responsibility for motivation, attraction, retention and performance management.
• Coaching: ses qualities and actions that focus on helping individuals improve performance by using probing questions in order to guide others toward improvement and learning through teamwork, positive leadership and strengths.
• Operational Excellence: Identifies opportunities to improve efficiency while providing flawless transactions, services and products, manages monetary assets and other resources to optimise cost effectiveness.
• Financial Markets Knowledge: Understands financial markets, instruments and concepts and demonstrates hands-on knowledge of the organisation's industry and risks associated.
• Facilitation: Leads cross functional teams to consensus on complex issues.
• Coaching: Uses qualities and actions that focus on helping individuals improve performance by using probing questions in order to guide others toward improvement and learning through teamwork, positive leadership and strengths.
• Research: nvestigates information systematically, asks inquisitive questions, and studies materials and sources to reach new conclusions and / or create new ideas, methods, products or solutions.

Career Stage:

Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.