Head of Backroom Operations & Transformation

Confidential; Metro Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Confidential is seeking a strategic banking operations leader to oversee reconciliation, billing, settlement, fulfilment, and customer servicing with a focus on control, compliance, and process transformation.

The role demands building scalable, well-governed operations, leading large teams, driving automation, and ensuring exceptional customer experiences while maintaining financial integrity and resilience.

Qualifications

• Extensive leadership in banking/fintech or regulated financial services
• Experience in back-office operations and reconciliations
• Strong governance, risk and control mindset

Responsibilities

• Lead end-to-end operations across back-office processes
• Develop operating strategies aligned with growth and regulatory requirements
• Coach and develop high-performing teams with accountability
• Establish governance, standards, metrics and reporting across ops functions
• Oversee reconciliation, billing, settlement and customer servicing operations
• Drive automation and process optimization to improve accuracy and efficiency
• Lead transformation and digitisation initiatives to enhance productivity

Skills

Leadership

Banking Ops

Reconciliation

Automation

Job description

Confidential is seeking a strategic banking operations leader to oversee reconciliation, billing, settlement, fulfilment, and customer servicing with a focus on control, compliance, and process transformation.

The role demands building scalable, well-governed operations, leading large teams, driving automation, and ensuring exceptional customer experiences while maintaining financial integrity and resilience.