Digital Operations Lead: Banking & Compliance

Billease; Hinoba-an; Hybrid; PHP 420,000 - 700,000; Full time

Job summary

Billease is seeking a Digital Operations Officer to support and monitor digital banking services, from client onboarding to settlements and UAT. You will coordinate across Digital Banking, Compliance, IT, Finance, Customer Service and Risk Management to ensure accurate, secure processing of digital transactions.

Responsibilities include onboarding with KYC checks, monitoring for anomalies, handling customer inquiries and complaints, reconciling digital payments, and driving improvements in

Qualifications

• Ability to assess customer information for completeness against regulatory checks.
• Experience coordinating across Digital Banking, Compliance, IT and Risk.
• Strong focus on accuracy, audit trails, and escalation when needed.
• Understanding of onboarding, monitoring, reconciliation, and UAT processes.

Responsibilities

• Onboard accounts and perform KYC reviews, tracking status and exceptions.
• Monitor digital transactions for anomalies and coordinate with Compliance.
• Log and resolve customer queries, managing complaints with SLAs.
• Perform daily reconciliation of digital payments and settlements.
• Prepare and execute UAT test scenarios for new digital services.
• Monitor service uptime and incident escalation, maintaining logs.
• Generate management reports on activity, errors, and trends.
• Suggest process improvements to enhance efficiency and security.

Skills

Attention to detail

Stakeholder management

Analytical thinking

KYC and regulatory compliance

Job description

Billease is seeking a Digital Operations Officer to support and monitor digital banking services, from client onboarding to settlements and UAT. You will coordinate across Digital Banking, Compliance, IT, Finance, Customer Service and Risk Management to ensure accurate, secure processing of digital transactions.

Responsibilities include onboarding with KYC checks, monitoring for anomalies, handling customer inquiries and complaints, reconciling digital payments, and driving improvements in