Head of AI-Driven Prepaid Growth & Retention

Globe Telecom; Taguig; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Globe Telecom seeks a visionary leader to own the prepaid base management strategy, deploying AI-powered interventions to drive growth, retention, and enhanced customer value. You will lead cross-functional teams across Marketing, Network, and IT to implement autonomous journeys and real-time optimization across broadband technologies.

The role emphasizes end-to-end lifecycle management, from onboarding to loyalty rewards, with a focus on maximizing ARPU while maintaining service quality and

Responsibilities

• AI-DRIVEN BASE GROWTH & RETENTION: oversee autonomous, transaction-driven prepaid base strategies.
• Predictive churn & auto save: deploys models to identify at-risk customers in real time.
• Proactive intervention: automation of multi-channel offers before usage drops.
• Dormancy recovery: bots for win-back campaigns targeting dormant ONT/routers.
• NBA engines: develop upsell/cross-sell frameworks at moments of need.
• Dynamic pricing: data-driven promotions based on consumption & network status.

Job description

Globe Telecom seeks a visionary leader to own the prepaid base management strategy, deploying AI-powered interventions to drive growth, retention, and enhanced customer value. You will lead cross-functional teams across Marketing, Network, and IT to implement autonomous journeys and real-time optimization across broadband technologies.

The role emphasizes end-to-end lifecycle management, from onboarding to loyalty rewards, with a focus on maximizing ARPU while maintaining service quality and