Broadband Prepaid Base Management Head

Globe Telecom, Inc.; Philippines; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Globe Telecom, Inc. is seeking a senior leader to own the Prepaid Base Management strategy for the broadband portfolio.

You will architect autonomous, AI-driven interventions to drive growth and retention across all prepaid technologies, with a focus on ARPU optimization and seamless customer experiences. You will lead cross-functional teams, deploy Next Best Action engines, and ensure profitable, margin-conscious promotions while managing end-to-end lifecycle initiatives and onboarding new

Qualifications

• Experience leading AI-driven customer base growth initiatives.
• Strong background in predictive analytics and churn prevention.
• Proven track record in cross-functional leadership across Marketing, Network, IT.

Responsibilities

• Owns end-to-end Prepaid Base Management strategy.
• Develops AI-driven churn prevention and life cycle automation.
• Drives ARPU growth through Next Best Action engines and dynamic promotions.
• Leads cross-functional teams to integrate AI into provisioning and telemetry.
• Maintains P&L accountability for prepaid segment and ensures margins.

Skills

AI-driven strategy

Predictive analytics

Leadership

Tools

Automation Bots

Job description

Job Description

The Prepaid Base Management Head is the architect of the autonomous, transaction-driven Broadband customer base. This role is responsible for the end-to-end value of the prepaid portfolio using AI-led interventions. The mandate is to drive sustainable revenue via AI-Driven Base Growth & Retention, utilizing algorithmic Next Best Action engines to prevent dormancy, maximize ARPU, and champion an autonomous service experience across all broadband technologies.

DUTIES AND RESPONSIBILITIES

1. AI-DRIVEN BASE GROWTH & RETENTION

   Predictive Churn & Auto Save: Deploys models that identify at-risk customers by analyzing real-time data: loading patterns, signal degradation, etc.

   Proactive Intervention: Executes automated multi-channel auto save strategies where AI agents trigger personalized offers before a customer drops usage or stops loading.

   Dormancy Recovery: Uses pattern recognition to deploy bots for win-back campaigns, specifically targeting silent or unfunded ONT/Routers to trigger re-engagement.

   Postpaid Predictive Enablement: Provides the Postpaid vertical with advanced predictive churn frameworks, adapting prepaid real-time signal models to enhance Postpaid’s early-warning systems for contract renewals.

2. ALGORITHMIC ARPU OPTIMIZATION

   Next Best Action (NBA) Engines: Develops AI-powered upsell and cross-sell frameworks that suggest the ideal data promo at the exact moment of need.

   Dynamic Pricing & Laddering: Utilizes pricing bots to offer personalized data laddering and speed boosts based on individual customer consumption peaks and real-time network capacity.

   Tech-Steering Graduation: Algorithmic identification of high-value wireless users for graduation to Prepaid Fiber to improve CLV and network offloading.

   Cross-Vertical Propensity Modeling: Leads the development of cross-sell propensity models for Prepaid-to-Postpaid Graduation and vice-versa, ensuring a unified view of customer value. Also provides modeling support to Postpaid.

3. AUTONOMOUS LIFECYCLE MANAGEMENT

   AI-Guided Onboarding: Oversees the end-to-end journey from autonomous onboarding to conversational AI (Voice/Chat) handling loyalty rewards.

   Self-Healing Journeys: Deploys bots to automate health checks and billing corrections, ensuring a frictionless experience that reduces manual support.

   Hyper-Personalized GTM: Uses ML analytics to segment the base into personas (e.g., Gamers, WFH), automating the creation of offers that adapt to customer needs and local network performance.

   Automation Portability: Partners with Postpaid to port successful autonomous journeys into the Postpaid experience to reduce cost-to-serve.

4. P&L MANAGEMENT

   Automated Financial Oversight: Takes full accountability for the Prepaid P&L, implementing automated guardrails within the AI engine to ensure personalized discounts never breach minimum margin thresholds.

   Cannibalization Control: Monitors algorithmic offers to ensure high-value users aren't downgraded by automated discounts, protecting the overall revenue floor.

   AI-Driven Retention ROI: Provides the analytics framework to the Postpaid Head to measure the Retention ROI of AI-led saves vs. traditional interventions.

5. CROSS-FUNCTIONAL LEADERSHIP

   Agile AI Squad Leadership: Leads Agile Squads across Marketing, Network, and IT to integrate bots into back-end provisioning and real-time telemetry feeds.

   Postpaid Vertical AI Support: Acts as the AI Business Partner to the Postpaid Base Management Head; provides support to automate Postpaid workflows.

   GTM Excellence: Ensures the seamless integration of commercial logic into the technical AI stack to maintain a competitive edge in the prepaid market.

   Team Leadership: Mentors and manages segment managers to ensure a cohesive, retention-first prepaid broadband strategy.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

About Us

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.