Hardware Operations Specialist (Philippines, Remote)

GrowthAssistant, LLC; Philippines; Remote; PHP 1,279,000 - 1,990,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage

Paid Holidays

PTO

Parental Leave

Anniversary Bonus

Referral Bonus

Job summary

GrowthAssistant, LLC is seeking a Hardware Operations Specialist for our remote team. You will bridge customers, internal teams, and warehouse partners to coordinate device triage, inventory tracking, and data reconciliation across US and international accounts.

This role emphasizes accuracy, process discipline, and proactive communication. The position suits an operator who excels in logistics coordination, data entry, and high-touch customer support, with no sales quotas.

Qualifications

• 1–2 years of demonstrated success in operations, logistics coordination, or a customer-facing service role.
• Empathetic, clear communication with a customer-first approach.
• Strong SOP discipline and attention to detail for repetitive data entry.
• Ability to work self-directed and present data-backed recommendations.
• Excellent multi-tasking and organizational skills for handling multiple projects.

Responsibilities

• Evaluate returned hardware for damage, missing components, and warranty eligibility.
• Serve as primary liaison between warehouse staff and customers with updates.
• Coordinate multi-device projects from kickoff to execution.
• Manage day-to-day communications with third-party logistics partners.
• Perform daily data entry and reconcile records across portals.
• Audit vendor portals for inventory discrepancies and delays.
• Advise on tailored refresh or replacement options with no sales targets.
• Track fulfillment times and maintain SOPs as operations scale.

Skills

Operations

Account Management

Customer Support

Logistics Coordination

Data Entry

SOP Management

Attention to Detail

Communication

Tools

Jira Service Management

Job description

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Hardware Operations Specialist for a fast-growing, AI-driven IT management platform that supports growth-stage companies and their distributed teams. You'll be the dedicated operational bridge between customers, internal teams, and third-party warehouse partners — owning day-to-day warehouse coordination, device triage, and inventory tracking for customer-owned hardware across US and international accounts. The work is split roughly evenly between hardware triage and customer coordination on one side and meticulous data entry and auditing on the other, making this a great fit for a process-driven, customer-first operator who takes pride in accuracy.

What Your Day-to-Day Will Look Like

• Hardware Triage: Evaluate returned Mac and PC hardware across US and international customer accounts for physical damage, missing components (such as power adapters and chargers), and active warranty eligibility.
• Customer Communication: Act as the primary liaison between warehouse staff and customers, presenting device condition updates, securing repair and refurbishment quotes, and facilitating recycling, donation, and replacement workflows with clear, timely, and empathetic updates.
• Project Coordination: Coordinate multi-device customer projects from kickoff through execution, including bulk employee offboarding returns, international device retrievals, and cohort deployment transitions.
• Vendor Partner Management: Serve as the primary operational liaison to a third-party logistics partner running a US warehouse and a Canadian warehouse, managing day-to-day email communication, maintaining real-time records in the vendor portal, and leading weekly syncs to review SLA performance, track shipments, and resolve bottlenecks.
• Data Entry & Reconciliation: Perform daily manual data entry and system reconciliations to align records between UPS tracking portals, warehouse inventory logs, and the internal platform.
• Inventory Auditing: Audit warehouse partner portals across both facilities to identify, flag, and resolve shipment delays, missing asset tags, and inventory discrepancies, and run periodic fleet audits to spot aging, unassigned, or underutilized equipment.
• Fleet Optimization: Consult proactively with customer accounts on tailored refresh schedules, recycling, or replacement options — a high-touch support value-add focused on fleet hygiene, account health, and device security, with no sales quotas or revenue targets.
• KPI Reporting & SOPs: Track and report regularly on request fulfillment turnaround times and data entry error rates, and maintain and refine Standard Operating Procedures as operations and automation scale.

What You Bring

• Professional Experience: 1–2 years of demonstrated success in operations, account management, customer support, logistics coordination, or a related customer-facing service role. Candidates from adjacent backgrounds such as customer success or retail/hospitality management are warmly welcomed.
• Empathetic & Clear Communication: Exceptional written and verbal communication paired with a warm, customer-first approach, including the ability to convey damage reports, repair costs, or missing accessory notifications with clarity, tact, and empathy.
• SOP Discipline & Attention to Detail: Strong process discipline and a proven track record of maintaining high accuracy across repetitive data entry, portal reconciliations, and structured checklists.
• Sound Decision-Making: Ability to work self-directed, evaluate routine operational requests independently, and present well-supported, data-backed recommendations to internal approvers for custom pricing or complex customer requests.
• Multi-Tasking & Organization: Superior organizational skills and the capacity to manage multiple customer hardware projects, vendor follow-ups, and escalations simultaneously in a fast-paced environment.

Bonus Points if:

• You're familiar with macOS and Windows hardware, including MacBook specifications
• You have experience with ticketing and queue management tools like Jira Service Management
• You've worked with UPS or warehouse portals for inventory tracking and shipment monitoring
• You're comfortable working in Google Workspace for communication, documentation, and reporting

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.