Guest Services Specialist — Luxury Hotel F&B

Fairmont Hotels & Resorts; Makati; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

Fairmont Makati seeks a friendly outlet services associate to handle guest concerns, take beverage and food orders, and maintain cleanliness and standards in daily operations. You will contribute to a seamless guest experience in a fast-paced hotel environment.

The role emphasizes courteous service, organization, and teamwork, with familiarity in Microsoft Office and reservation systems a plus. Join a luxury property known for refined service and creative hospitality.

Formación

• Degree in hospitality management is an asset.
• At least 1 year experience in hospitality or customer service.
• Excellent communication and organizational skills; multitask effectively.
• Proficient in Microsoft Office and restaurant reservation software.

Responsabilidades

• Engages with daily operations of outlet services, handles guest concerns, maintains cleanliness and condition of work areas.
• Receives beverage orders, takes orders, and ensures workstation is clean.
• Organizes outlet reservations and provides food and beverage service promptly and courteously.

Conocimientos

Communication skills

Organizational skills

Teamwork

Educación

Hospitality management degree

Herramientas

Microsoft Office

Restaurant reservation software

Descripción del empleo

Fairmont Makati seeks a friendly outlet services associate to handle guest concerns, take beverage and food orders, and maintain cleanliness and standards in daily operations. You will contribute to a seamless guest experience in a fast-paced hotel environment.

The role emphasizes courteous service, organization, and teamwork, with familiarity in Microsoft Office and reservation systems a plus. Join a luxury property known for refined service and creative hospitality.