Server - Cafe Macaron

Fairmont; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

Fairmont Makati, a luxury hotel in the heart of Manila’s business district, invites applications for an Outlet Service Associate. You will handle guest beverage orders, maintain service standards, and ensure clean, organized work areas.

Ideal candidates have at least 1 year in hospitality or customer service, strong communication, and basic Microsoft Office skills. Graduate in hospitality management is a plus; teamwork and restaurant reservation familiarity are welcome.

Qualifications

• Minimum of one year experience in hospitality or customer service is an advantage.
• Excellent communication and organizational skills for multitasking within a team.
• Knowledgeable in Microsoft Office applications and restaurant reservation software.

Responsibilities

• Engages with daily operations of outlet services; handles guest concerns and maintains cleanliness and condition of work areas.
• Receives beverage orders, takes orders, and ensures workstation is clean and organized.
• Organizes outlet reservations and provides prompt, courteous food and beverage service.

Skills

Customer service

Communication

Teamwork

Organizational skills

Microsoft Office

Education

Hospitality management degree (asset)

Tools

Microsoft Office

Reservation software

Job description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Engages with daily operations of outlet services such as but not limited to effectively handling customer concerns, implements standards of service for guests, and maintaining cleanliness and condition of work areas.
• Provides prompt, courteous, and efficient services by receiving beverage orders according to standards, taking orders, and ensuring that workstation is clean.
• Organizes outlet reservations and provides prompt, courteous and efficient food and beverage service.

Qualifications

• Graduate of a degree in hospitality management or a related discipline is an asset.
• Minimum of one (1) year experience in hospitality or customer service is an advantage.
• Excellent communication and organizational skills that can handle a multitude of tasks while working cohesively as part of a team.
• Knowledgeable in Microsoft Office applications and restaurant reservation software.