Server - Cafe Macaron

Fairmont Hotels & Resorts; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Fairmont Makati seeks a friendly outlet services associate to handle guest concerns, take beverage and food orders, and maintain cleanliness and standards in daily operations. You will contribute to a seamless guest experience in a fast-paced hotel environment.

The role emphasizes courteous service, organization, and teamwork, with familiarity in Microsoft Office and reservation systems a plus. Join a luxury property known for refined service and creative hospitality.

Qualifications

• Degree in hospitality management is an asset.
• At least 1 year experience in hospitality or customer service.
• Excellent communication and organizational skills; multitask effectively.
• Proficient in Microsoft Office and restaurant reservation software.

Responsibilities

• Engages with daily operations of outlet services, handles guest concerns, maintains cleanliness and condition of work areas.
• Receives beverage orders, takes orders, and ensures workstation is clean.
• Organizes outlet reservations and provides food and beverage service promptly and courteously.

Skills

Communication skills

Organizational skills

Teamwork

Education

Hospitality management degree

Tools

Microsoft Office

Restaurant reservation software

Job description

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Engages with daily operations of outlet services such as but not limited to effectively handling customer concerns, implements standards of service for guests, and maintaining cleanliness and condition of work areas.
• Provides prompt, courteous, and efficient services by receiving beverage orders according to standards, taking orders, and ensuring that workstation is clean.
• Organizes outlet reservations and provides prompt, courteous and efficient food and beverage service.

Qualifications

• Graduate of a degree in hospitality management or a related discipline is an asset.
• Minimum of one (1) year experience in hospitality or customer service is an advantage.
• Excellent communication and organizational skills that can handle a multitude of tasks while working cohesively as part of a team.
• Knowledgeable in Microsoft Office applications and restaurant reservation software.