Guest Services & Front Desk Associate

ELIJAH ROYCE HOTEL & RESIDENCES INC.; Bacoor; On-site; PHP 201,000 - 290,000; Full time

Job summary

ELIJAH ROYCE HOTEL & RESIDENCES INC. is seeking a courteous front desk professional to handle check-in and check-out, assist guests with information on rooms, rates and amenities, and coordinate with housekeeping to ensure rooms meet guest expectations.

You will manage room assignments, address guest inquiries and complaints, and offer additional services as needed. Previous hospitality experience is preferred for delivering quality guest experiences.

Qualifications

• Bachelor's degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 1 year of experience in the related field is required for this position

Responsibilities

• Perform all check-in and check-out tasks.
• Provide information about our hotel, available rooms, rates and amenities.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Assign rooms according to customer requirements and current availability in accommodation facility.
• Provide information and assistance in solving problems and complaints.
• Provide specialized services on request.
• Sale of supplementary consumer goods.
• Issuing receipts for accommodation services.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Cheerful disposition

Shift work

Education

Bachelor's degree in Hospitality/Tourism/Hotel Management

Job description

ELIJAH ROYCE HOTEL & RESIDENCES INC. is seeking a courteous front desk professional to handle check-in and check-out, assist guests with information on rooms, rates and amenities, and coordinate with housekeeping to ensure rooms meet guest expectations.

You will manage room assignments, address guest inquiries and complaints, and offer additional services as needed. Previous hospitality experience is preferred for delivering quality guest experiences.