Casino F&B Service Supervisor: Guest Experience Leader

LaVie Resort and Casino; Manila; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

13th Month Pay

Health & Wellness Insurance

Company Equipment

Free Meals

Gym Membership

Parking Space

Job summary

LaVie Resort and Casino in Manila seeks a Food and Beverage Supervisor to oversee daily F&B operations, ensuring guest satisfaction, coordinating with kitchen and bar teams, and leading a fast-paced service team in a casino environment. This role requires strong organizational skills and a passion for hospitality.

Ideal candidates have 1–3 years of supervisory experience in F&B, a Bachelor's in hospitality, and solid leadership, POS/inventory skills, with flexibility for nights, weekends and

Qualifications

• Bachelor's degree preferred in hospitality or related field.
• 2-3 years of supervisory experience in food and beverage, preferably in a casino or high-volume venue.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in POS systems and inventory management software.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Knowledge of responsible alcohol service and local health regulations.

Responsibilities

• Supervise and support food and beverage staff, including servers, bartenders, and hosts.
• Monitor service quality, guest satisfaction, and compliance with health and safety regulations.
• Manage inventory, ordering, and stock control for F&B supplies.
• Resolve guest concerns promptly and professionally, ensuring positive outcomes.
• Train, coach, and evaluate team members to maintain high performance and morale.
• Coordinate with kitchen and bar teams to ensure timely and accurate service.
• Schedule staff shifts and manage labor costs in line with operational needs.
• Assist in implementing promotions, upselling strategies, and revenue-enhancing initiatives.
• Always ensure cleanliness and organization of service areas.

Skills

Leadership

Communication

Interpersonal skills

Teamwork

Multitasking

Guest service

Education

Bachelor's degree in hospitality or related field

Tools

POS systems

Inventory management software

Job description

LaVie Resort and Casino in Manila seeks a Food and Beverage Supervisor to oversee daily F&B operations, ensuring guest satisfaction, coordinating with kitchen and bar teams, and leading a fast-paced service team in a casino environment. This role requires strong organizational skills and a passion for hospitality.

Ideal candidates have 1–3 years of supervisory experience in F&B, a Bachelor's in hospitality, and solid leadership, POS/inventory skills, with flexibility for nights, weekends and