Guest Service Officer

Armada Hotel Manila; Manila; On-site; PHP 223,000 - 424,000; Full time

Job summary

Armada Hotel Manila is seeking a Guest Services Officer to support guests and departments with information, orders, and dispatch services using a computer terminal, console, pagers or two-way radios. The role emphasizes accurate data collection on guest requests, comments and complaints, and providing timely information.

The position focuses on delivering hospitality with a positive, proactive attitude, up-selling hotel services, and ensuring smooth operations across front desk and guest

Qualifications

• Handle guest and administrative message service
• Upsell hotel services while addressing guests by name and maintaining a positive can-do attitude
• Inventory control and issuance of keys, radios and pagers
• Log telephone repair and emergency reports with appropriate tracking codes
• Provide callers with hotel information and maintain information files
• Be familiar with, inspect, and maintain all Guest Services office equipment
• Use pagers, radios and two-way communication systems
• Prepare all Guest Services reports
• Assist and process all in-house requests and needs from all departments
• Perform concierge duties such as booking tours and transportation, directions, hotel information, restaurant information

Responsibilities

• Handle guest and administrative message service
• Up-sell hotel services, use guests' name, verify requests and maintain a positive "can-do" attitude and tone of voice at all times
• Do the inventory control and issuance of keys, radios and pagers
• Log telephone repair and emergency reports with appropriate tracking codes in computer
• Provide callers with hotel information and maintain and update information files
• Be familiar with, inspect, and maintain all Guest Services office equipment
• Be able to use pagers, radios and two way communications systems
• Prepare all Guest Services reports
• Assist and process all in-house requests and needs from all departments
• Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

Job description

To provide information, take orders and dispatch services through the use of a computer terminal, console, pagers or two-way radios or any future technological equipment. To collect and monitor data regarding customer requests, comments and complaints.

Key responsibilities

Handle guest and administrative message service

Up-sell hotel services, use guests' name, verify requests and maintain a positive "can-do" attitude and tone of voice at all times

Do the inventory control and issuance of keys, radios and pagers

Log telephone repair and emergency reports with appropriate tracking codes in computer

Provide callers with hotel information and maintain and update information files

Be familiar with, inspect, and maintain all Guest Services office equipment

Be able to use pagers, radios and two way communications systems

Prepare all Guest Services reports

Assist and process all in-house requests and needs from all departments

Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

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