Booking & Reservations Specialist

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 180,000 - 360,000; Full time

Job summary

Outsourced Quality Assured Services Pty is seeking a Booking & Reservations Specialist for a remote, home-based role in the Philippines.

You will handle customer inquiries, process bookings, coordinate accommodation, and prepare itineraries for hiking and cycling tours. The role is junior-to-mid-level with emphasis on accuracy and reliability.

Strong English, detail orientation, and ability to work independently are key; background checks will be conducted.

Qualifications

• Strong spoken and written English.
• Excellent attention to detail and accuracy.
• Good organisational and administrative skills.
• Strong work ethic and reliability.
• Ability to learn quickly and follow instructions.
• Good communication and customer service skills.
• Comfortable working with spreadsheets and computer systems.
• Ability to work independently in a remote environment.
• Previous experience in customer service, administration, bookings, reservations, travel, tourism or logistics is an advantage.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Process customer bookings and reservations.
• Coordinate accommodation bookings with suppliers.
• Prepare and update customer itineraries.
• Communicate with customers, accommodation providers and other suppliers.
• Maintain accurate booking records and spreadsheets.
• Update and manage information across relevant systems.
• Assist with general booking and travel administration.
• Follow established processes and procedures accurately.
• Ensure booking details are checked carefully to minimise errors.
• Support the Booking & Reservations Lead with day-to-day tasks.
• Assist with other administrative and logistical requirements as needed.

Skills

Communication skills

Attention to detail

Organisational skills

Customer service

Remote work

English proficiency

Education

No formal qualification required

Tools

Spreadsheets

Booking systems

Computer systems

Job description

Booking & Reservations Specialist

Full Time Employee

Job Summary

Handling customer enquiries, processing bookings, coordinating accommodation and assisting with itineraries and other travel-related administration.

Job Description

Location: Philippines – Remote / Home-Based

Employment Type: Full-Time

Work Schedule: 9:00 AM–6:00 PM Central European / Spanish Time | 3:00 PM–12:00 AM Philippine Time (5 days per week on a rotating schedule to support a 7-day operation)

About the Role

We are looking for Booking & Reservations Specialists to support the day-to-day operations of a growing travel and adventure business specialising in hiking and cycling tours.

You will be responsible for handling customer enquiries, processing bookings, coordinating accommodation and assisting with itineraries and other travel-related administration.

This is a great opportunity for a junior-to-mid-level candidate who is highly organised, detail-oriented and eager to learn.

Key Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Process customer bookings and reservations.
• Coordinate accommodation bookings with suppliers.
• Prepare and update customer itineraries.
• Communicate with customers, accommodation providers and other suppliers.
• Maintain accurate booking records and spreadsheets.
• Update and manage information across relevant systems.
• Assist with general booking and travel administration.
• Follow established processes and procedures accurately.
• Ensure booking details are checked carefully to minimise errors.
• Support the Booking & Reservations Lead with day-to-day tasks.
• Assist with other administrative and logistical requirements as needed.

Requirements

• Strong spoken and written English.
• Excellent attention to detail and accuracy.
• Good organisational and administrative skills.
• Strong work ethic and reliability.
• Ability to learn quickly and follow instructions.
• Good communication and customer service skills.
• Comfortable working with spreadsheets and computer systems.
• Ability to work independently in a remote environment.
• Previous experience in customer service, administration, bookings, reservations, travel, tourism or logistics is an advantage.

No specific academic qualification is required. Travel industry experience is helpful but not essential, as training will be provided.

Ideal Candidate

We are looking for someone who is:

• Detail-oriented
• Reliable
• Organised
• Customer-focused
• A quick learner
• Patient and attentive
• Comfortable handling repetitive but important administrative tasks
• Able to follow processes carefully
• Willing to take ownership of their work

Accuracy is especially important in this role. Small booking or logistical errors can have a significant impact on customers and suppliers, so candidates must demonstrate strong attention to detail.

Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.