Guest Experience Specialist – Hybrid, Day Shift

Beepo; Angeles; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive rewards

Employee referral program

Work-life balance

Job summary

Beepo seeks a Customer Support Specialist in Clark, Pampanga for a hybrid daytime role. You will provide timely guest support across calls and messages, troubleshoot issues, and manage cases in THL systems while coordinating with branches and suppliers.

Ideal candidates have 1–2 years in customer service, proficiency in MS Office and D365, and strong communication. Weekend availability and a commitment to data accuracy are essential.

Qualifications

• 1–2 years of experience in customer service.
• Proficient in MS Office (Outlook, Excel, Word) and CRM systems (e.g., D365).
• Available to work flexible hours, including weekends/public holidays.
• Excellent verbal and written communication skills.
• Strong customer service and complaint resolution experience.

Responsibilities

• Provide timely, accurate support to guests via calls, messaging and written communication.
• Troubleshoot vehicle and service-related issues and give practical guidance.
• Resolve customer complaints by identifying root causes and ensuring follow-through.
• Balance customer needs with business requirements for fair outcomes.
• Escalate complex cases and maintain accurate case records in THL systems.
• Coordinate with branches, contractors and suppliers to deliver solutions.

Skills

Customer Service

MS Office

CRM Systems

Communication

Tools

D365

Job description

Beepo seeks a Customer Support Specialist in Clark, Pampanga for a hybrid daytime role. You will provide timely guest support across calls and messages, troubleshoot issues, and manage cases in THL systems while coordinating with branches and suppliers.

Ideal candidates have 1–2 years in customer service, proficiency in MS Office and D365, and strong communication. Weekend availability and a commitment to data accuracy are essential.