Customer Experience Specialist — Hybrid & Global Support

Pearson; Mandaluyong; Hybrid; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Day 1 Health care Coverage with up to

Competitive retirement plan - Pearson

Job summary

Pearson Manila is seeking a Customer Service Specialist to act as frontline support for order management, digital access and platform queries. You’ll work with cross-functional teams to resolve inquiries, maintain accurate records, and contribute to process improvements.

Office-based with move to hybrid after training and probation. Ideal candidates have customer service experience, strong communication, and comfort with MS Word/Excel.

Qualifications

• Background in customer service or ability to demonstrate strong support and problem-solving skills.
• Experience working in a team-oriented environment.
• Proficiency in basic MS Word and Excel.
• Excellent written and verbal communication skills.
• Ability to manage and resolve customer complaints effectively.
• Strong attention to detail and analytical thinking.
• Self-motivated and capable of working independently.
• Adaptability to changes in business priorities and customer needs.
• Exhibits strong cultural adaptability when supporting customers and stakeholders across global markets.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Manage and resolve queries related to digital support and order management.
• Collaborate with internal teams to troubleshoot and resolve complex issues.
• Document customer interactions accurately and thoroughly.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Stay informed about changes in systems, processes, and product offerings.
• Provides support to customers across global markets.

Skills

Customer service

Teamwork

MS Word & Excel

Communication skills

Problem solving

Attention to detail

Independent work

Adaptability

Cultural adaptability

Job description

Pearson Manila is seeking a Customer Service Specialist to act as frontline support for order management, digital access and platform queries. You’ll work with cross-functional teams to resolve inquiries, maintain accurate records, and contribute to process improvements.

Office-based with move to hybrid after training and probation. Ideal candidates have customer service experience, strong communication, and comfort with MS Word/Excel.