Global Travel Sales Support Specialist (Night Shift)

BeepXtra Philippines, Inc.; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

BeepXtra Philippines, Inc. seeks a customer service representative to handle inbound and outbound calls from offices and travel agents, and to manage emails, providing thorough support and addressing inquiries. You will leverage GDS systems and assist with related tasks.

The role requires fluent English, travel/hospitality experience, and proficiency in MS Office and CRM tools. Spanish language skills and willingness to work night shifts are valued assets.

Qualifications

• Excellent written and spoken English.
• Experience in Sales or Customer Service preferably in Travel/Hospitality industry.
• Working knowledge in MS Office, Outlook & CRM tools.
• Good organizational skills, multitask and capable of working in a fast-paced environment with shifting priorities.
• Works well with the team and with sound work ethics.
• Willing to work on Night Shift.
• Can speak and write in Spanish.

Responsibilities

• Handles inbound/outbound calls and inquiries from offices and agents.
• Handles incoming & outgoing emails.
• Provides comprehensive support and assistance to agents by addressing their queries.
• Proficient in Global Distribution Systems (GDS) and responsible for managing and supporting all GDS-related tasks.
• Performs other tasks and special projects as may be assigned.

Skills

English fluency

Travel/customer service experience

GDS proficiency

MS Office

CRM tools

Teamwork

Night shift

Spanish language

Tools

MS Office

CRM tools

Outlook

Job description

BeepXtra Philippines, Inc. seeks a customer service representative to handle inbound and outbound calls from offices and travel agents, and to manage emails, providing thorough support and addressing inquiries. You will leverage GDS systems and assist with related tasks.

The role requires fluent English, travel/hospitality experience, and proficiency in MS Office and CRM tools. Spanish language skills and willingness to work night shifts are valued assets.