Guest Experience Specialist - Bilingual (Korean)

Filinvest Group; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading hospitality company based in the Philippines is seeking candidates for a guest services role. The successful applicant will be responsible for greeting guests, facilitating communication with Korean-speaking visitors, and managing tee time bookings. Additionally, the role involves addressing guest concerns, providing information on the facilities, and helping to organize events. Candidates should possess strong communication skills in English and Korean, with a focus on delivering exceptional customer service.

Qualifications

• Excellent communication skills in English and Korean.
• Ability to handle guest concerns effectively.
• Experience in customer service is a plus.

Responsibilities

• Greet and welcome guests, ensuring comfort.
• Assist Korean-speaking guests with inquiries.
• Handle bookings and reservations for tee times.
• Address guest concerns promptly and professionally.
• Provide information on facilities and services.
• Organize and manage events and tournaments.

Job description

A leading hospitality company based in the Philippines is seeking candidates for a guest services role. The successful applicant will be responsible for greeting guests, facilitating communication with Korean-speaking visitors, and managing tee time bookings. Additionally, the role involves addressing guest concerns, providing information on the facilities, and helping to organize events. Candidates should possess strong communication skills in English and Korean, with a focus on delivering exceptional customer service.