Guest Experience Specialist

Cabalen Management Co., Inc.; Quezon City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading hospitality company in Metro Manila is seeking staff to ensure customer satisfaction and quality service. Ideal candidates will be friendly, presentable, and flexible with their shift timings. Responsibilities include greeting customers, escorting them to their seats, and assisting dining staff. Requirements include a college or high school diploma, good communication skills, and the ability to multitask in a fast-paced environment. Height requirement is 5'3" or taller.

Qualifications

• Must be able to walk and stand during entire shift.
• Basic computer literacy required.
• Height must be 5'3" or taller.

Responsibilities

• Ensure every guest feels cared for, valued, and respected.
• Escort customers to accommodations.
• Greet customers immediately with a friendly and sincere welcome.
• Respond promptly and courteously to any requests.
• Direct and instruct dining room personnel on customer needs.
• Greet incoming and departing guests warmly with eye contact.
• Answer incoming calls to the restaurant and provide service.
• Help dining room staff by setting and clearing tables.
• Contribute to team effort by accomplishing related results.

Skills

Active listening

Good communication skills

Flexibility to work in shifts

Multitasking ability

Education

College or high school diploma

Job description

A leading hospitality company in Metro Manila is seeking staff to ensure customer satisfaction and quality service. Ideal candidates will be friendly, presentable, and flexible with their shift timings. Responsibilities include greeting customers, escorting them to their seats, and assisting dining staff. Requirements include a college or high school diploma, good communication skills, and the ability to multitask in a fast-paced environment. Height requirement is 5'3" or taller.