Guest Experience Specialist - Food & Beverage

Hilton; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Hilton in the Philippines is seeking a Food and Beverage Attendant to greet guests, ensure they feel valued, and deliver memorable dining experiences. You will coordinate with kitchen and service teams, maintain presentation standards, and follow hygiene protocols to safeguard guest wellbeing.

Fluent in English with a passion for hospitality, you will also work flexible shifts and contribute to delivering world-class service in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Proven experience in a similar role in a hotel.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Able to work flexible shifts.

Responsibilities

• Guest Reception: Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• Service Support: Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• Guest Experience: Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.

Skills

Guest service

Communication

English fluency

Hospitality mindset

Teamwork

Education

High school diploma

Job description

Hilton in the Philippines is seeking a Food and Beverage Attendant to greet guests, ensure they feel valued, and deliver memorable dining experiences. You will coordinate with kitchen and service teams, maintain presentation standards, and follow hygiene protocols to safeguard guest wellbeing.

Fluent in English with a passion for hospitality, you will also work flexible shifts and contribute to delivering world-class service in a fast-paced hospitality environment.