Guest Experience Server – Food & Beverage

SHANG REGENCY HOTELS CORP.; Makati; On-site; PHP 167,000 - 257,000; Full time

Job summary

SHANG REGENCY HOTELS CORP. in Makati seeks a dedicated restaurant staff member to greet guests, take food and beverage orders, and serve meals with professionalism. You will also help prepare dining areas and ensure every table reflects high standards of hospitality.

You will maintain cleanliness, check guest satisfaction, coordinate with kitchen staff, and follow food safety procedures while working as part of a cohesive team in a busy hotel dining environment.

Responsibilities

• Greet and Welcome Guests – Welcome customers politely, assist them with seating, and provide menus.
• Take Food and Beverage Orders – Listen carefully to customer requests and record orders accurately.
• Serve Food and Drinks – Deliver food and beverages to the correct tables promptly and professionally.
• Provide Customer Service – Respond to customer inquiries, attend to special requests, and handle complaints courteously.
• Prepare Dining Areas – Set up tables, arrange chairs, and ensure that utensils, plates, glasses, and napkins are ready for use.
• Maintain Cleanliness and Sanitation – Keep dining tables, service stations, and surrounding areas clean and organized.
• Check Customer Satisfaction – Check on guests during meals to ensure they are satisfied with the food and service.
• Process Customer Bills – Prepare bills, handle payments, and provide correct change or receipts when assigned.
• Coordinate with Kitchen Staff – Communicate orders, special instructions, and customer concerns to the kitchen team.
• Follow Food Safety Standards – Observe proper hygiene, handwashing, and safe food-handling procedures.
• Restock Supplies – Replenish utensils, condiments, napkins, and other dining supplies as needed.
• Clear and Reset Tables – Remove used dishes, clean tables, and prepare them for the next guests.
• Work as Part of a Team – Cooperate with coworkers and supervisors to ensure smooth restaurant operations.
• Follow Company Policies – Observe workplace rules, maintain professional behavior, and wear the required uniform.
• Perform Other Assigned Duties – Assist with additional restaurant tasks as directed by the supervisor or manager.

Job description

SHANG REGENCY HOTELS CORP. in Makati seeks a dedicated restaurant staff member to greet guests, take food and beverage orders, and serve meals with professionalism. You will also help prepare dining areas and ensure every table reflects high standards of hospitality.

You will maintain cleanliness, check guest satisfaction, coordinate with kitchen staff, and follow food safety procedures while working as part of a cohesive team in a busy hotel dining environment.