Guest Experience & Dining Service Associate

SHANG REGENCY HOTELS CORP.; Makati; On-site; PHP 167,000 - 257,000; Full time

Job summary

SHANG REGENCY HOTELS CORP. in Makati, Philippines, seeks a courteous service professional to greet and seat guests in a warm, professional manner. You will present menus, explain items, take accurate food and beverage orders, and enter them into the POS system, ensuring prompt, correct service.

Responsibilities include maintaining clean dining areas, collaborating with kitchen staff, handling payments, and supporting opening/closing duties while upholding food safety standards.

Responsibilities

• Greet and seat guests in a warm and professional manner
• Present menus and provide detailed information about food and beverage items
• Take accurate food and drink orders
• Enter orders into the POS system
• Serve food and beverages promptly and correctly
• Check in with guests to ensure satisfaction and address concerns
• Process payments (cash, credit, digital payments)
• Maintain cleanliness of tables, dining areas, and service stations
• Follow food safety and sanitation guidelines
• Collaborate with kitchen and bar staff to ensure timely service
• Assist with opening and closing duties as assigned

Job description

SHANG REGENCY HOTELS CORP. in Makati, Philippines, seeks a courteous service professional to greet and seat guests in a warm, professional manner. You will present menus, explain items, take accurate food and beverage orders, and enter them into the POS system, ensuring prompt, correct service.

Responsibilities include maintaining clean dining areas, collaborating with kitchen staff, handling payments, and supporting opening/closing duties while upholding food safety standards.