Guest Experience Server

He and Sons Corporation; Manila; On-site; PHP 165,000 - 248,000; Full time

Job summary

He and Sons Corporation in Metro Manila is seeking a courteous Server to welcome guests, take orders accurately, and deliver food and beverages with efficiency. You will ensure a positive dining experience through attentive service and prompt handling of requests.

Each shift requires greeting guests warmly, inputting orders into the POS accurately, and promoting current promotions to boost sales. You will work with teammates to maintain seating flow and uphold grooming and uniform standards.

Qualifications

• Excellent attendance and punctuality.
• Professional appearance reflecting image and service culture.
• Attention to detail for special requests, dietary restrictions, modifications, and table assignments.

Responsibilities

• Greet guests warmly, take orders accurately, and serve food and beverages promptly.
• Maintain a positive attitude, demonstrate product knowledge, and follow service standards.
• Clear and reset tables quickly after guests depart to keep operations smooth.
• Coordinate with teammates to manage guest flow and seating during peak hours.
• Promote menu items, beverages, desserts, and promotions to guests to boost sales.
• Input orders into the POS system accurately and ensure correct delivery to tables.
• Handle guest concerns, complaints, and feedback professionally and promptly.
• Take ownership of resolving minor issues and escalate complex ones appropriately.
• Maintain attendance, punctuality, and adherence to grooming and uniform standards.

Skills

Customer service

POS system

Upselling

Team coordination

Tools

POS system

Job description

He and Sons Corporation in Metro Manila is seeking a courteous Server to welcome guests, take orders accurately, and deliver food and beverages with efficiency. You will ensure a positive dining experience through attentive service and prompt handling of requests.

Each shift requires greeting guests warmly, inputting orders into the POS accurately, and promoting current promotions to boost sales. You will work with teammates to maintain seating flow and uphold grooming and uniform standards.