Guest Experience Lead - Front Desk & Reservations

Prime Residence Home Pte Ltd; Santo Niño 1st; On-site; PHP 260,000 - 380,000; Full time

Job summary

Prime Residence Home Pte Ltd is seeking a Front Office Executive to be the first point of contact for guests, manage the daily front desk operations, and ensure a high level of service.

You will handle check-in/check-out, reservations, payments, inquiries, and communicate policies; must have hospitality degree and at least 1 year experience with hotels or serviced apartments; proficiency in MS Office and hotel booking systems; ability to multitask and work rotating shifts.

Qualifications

• Bachelor's degree in Hospitality/Tourism and hotel administration.
• Minimum 1+ year in Reservations & Front Office experience with serviced apartments/hotels.
• Proficient in hotel booking systems and MS Office applications such as Word, Excel, PowerPoint and Outlook.
• Self-starter, able to work independently and in a team.
• Good written and oral communication skills.

Responsibilities

• Warmly welcome and register all arriving guests and visitors.
• Manage the full guest cycle, including check-in/check-out per company policies.
• Handle guest feedback, complaints, and inquiries, providing service recovery.
• Communicate property information and house rules to guests.
• Receive, log, and process guest mail and packages.
• Manage general phone inquiries and direct calls to the appropriate department.
• Process reservations, assign rooms, and issue room keys.
• Assist Sales Team with urgent reservations and match guest preferences.
• Manage daily cashier reports, process payments and invoicing.
• Prepare and manage daily operational reports for every shift.

Skills

Guest service

Communication

Teamwork

Multitasking

Attention to detail

Education

Bachelors in Hospitality/Tourism

Tools

Hotel booking systems

MS Office

Job description

Prime Residence Home Pte Ltd is seeking a Front Office Executive to be the first point of contact for guests, manage the daily front desk operations, and ensure a high level of service.

You will handle check-in/check-out, reservations, payments, inquiries, and communicate policies; must have hospitality degree and at least 1 year experience with hotels or serviced apartments; proficiency in MS Office and hotel booking systems; ability to multitask and work rotating shifts.