Guest Experience Front Desk Specialist

Amrise Hotel Pte Ltd; Santo Niño 1st; On-site; PHP 223,000 - 290,000; Full time

Job summary

Amrise Hotel Pte Ltd is seeking a Front Office Executive to ensure a smooth guest experience at the front desk. You will manage check-in/check-out, handle reservations, and respond to guest inquiries with a professional, welcoming demeanor.

The role requires strong communication, good English proficiency, and comfort with hotel software. Shift-based, including weekends, with on-the-job training provided where needed.

Qualifications

• Education: Min O level.
• Experience: Hospitality front desk preferred; on-the-job training available.
• Skills: communication, interpersonal, multitasking, ability to work under pressure.

Responsibilities

• Guest reception and check-in/check-out processing.
• Reservations management including cancellations and changes.
• Address guest inquiries and provide information on hotel services and local attractions.
• Process payments, issue invoices, and maintain billing records.

Skills

Strong communication

Interpersonal skills

Hotel software

Multitasking

Education

O level

Tools

Hotel software

Job description

Amrise Hotel Pte Ltd is seeking a Front Office Executive to ensure a smooth guest experience at the front desk. You will manage check-in/check-out, handle reservations, and respond to guest inquiries with a professional, welcoming demeanor.

The role requires strong communication, good English proficiency, and comfort with hotel software. Shift-based, including weekends, with on-the-job training provided where needed.