Guest Experience Lead - Front Desk & Concierge

CBRE GWS IFM PHILS. CORP.; Makati; On-site; PHP 246,000 - 379,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. is seeking a Receptionist to shape the on-site experience from the moment a guest arrives. You’ll greet clients, manage the lobby, handle calls, and ensure visitors are guided with warmth and efficiency.

You own the front desk, the visitor process, and the daily logistics of a busy site. This role emphasizes hospitality, strong communication, and reliable procedures. You’ll schedule meetings, coordinate conference rooms and catering, track mail and packages, and support

Qualifications

• Experience in customer service, hospitality, or an office environment.
• Strong verbal communication skills and a professional phone manner.
• Comfortable with standard workplace tools (email, documents, spreadsheets, scheduling).
• Ability to follow established procedures reliably and consistently.
• Preference for experience in a corporate, hotel, or premium-service environment; familiarity with visitor-management systems and coordinating conference rooms or catering.

Responsibilities

• Greet clients, applicants, and visitors, issue visitor and parking passes, and apply security protocols so every guest feels expected.
• Receive and direct incoming calls to the appropriate personnel or voicemail so callers reach the right person.
• Schedule and prepare meeting and conference rooms, including room setup, catering orders, and equipment, so meetings start on time.
• Request building and housekeeping services to maintain the condition of shared spaces.
• Arrange hospitality services for guests, including transportation, tickets, and reservations.
• Track incoming and outgoing packages, mail, and freight, and arrange messenger service.
• Handle general clerical duties, distribute faxes and packages, and order office supplies so employees have what they need.

Skills

Customer service

Hospitality

Office environment

Verbal communication

Phone etiquette

Scheduling

Attention to detail

Tools

Visitor-management systems

Scheduling tools

Office software (email, docs, spreadsheets)

Job description

CBRE GWS IFM PHILS. CORP. is seeking a Receptionist to shape the on-site experience from the moment a guest arrives. You’ll greet clients, manage the lobby, handle calls, and ensure visitors are guided with warmth and efficiency.

You own the front desk, the visitor process, and the daily logistics of a busy site. This role emphasizes hospitality, strong communication, and reliable procedures. You’ll schedule meetings, coordinate conference rooms and catering, track mail and packages, and support