Guest Experience Front Desk Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

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Job summary

City of Dreams Manila is seeking a Front Office Receptionist to deliver exceptional guest service during check-in and check-out, using OPERA PMS and supporting guests with accurate information about hotel facilities and events.

The role requires at least 1 year in a luxury hotel, fluency in English, and ability to work flexible shifts including overnights and weekends. Excel and Word proficiency are essential for daily tasks and reporting.

Qualifications

• 1 year of Receptionist experience in a 5 star luxury hotel is preferred.
• Working knowledge of OPERA (PMS), Excel, and Word.

Responsibilities

• Performs check-in and check-out processes and assists guests with room assignments and payments.
• Maintains knowledge of hotel services, hours, events, and facilities to assist guests accurately.
• Upsells rooms and hotel transportation services to maximize revenue and guest satisfaction.
• Ensures guest information is up to date and maintains confidentiality of guest data.
• Provides exceptional service, stays calm and courteous, and resolves issues with senior support when needed.
• Attends briefings and trainings and adheres to hotel policies and safety procedures.

Skills

OPERA (PMS)

Excel

Word

Basic typing

Fluent English

Education

College degree or equivalent

Job description

City of Dreams Manila is seeking a Front Office Receptionist to deliver exceptional guest service during check-in and check-out, using OPERA PMS and supporting guests with accurate information about hotel facilities and events.

The role requires at least 1 year in a luxury hotel, fluency in English, and ability to work flexible shifts including overnights and weekends. Excel and Word proficiency are essential for daily tasks and reporting.