Customer Experience & Front Desk Specialist

MKS WORFORCE MANAGEMENT SERVICE INC.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

MKS WORFORCE MANAGEMENT SERVICE INC. is hiring a customer service associate to assist customers through phone, email, chat or in person. The role focuses on delivering accurate product information, resolving issues, and ensuring customer satisfaction across channels.

You will also maintain records of customer interactions and coordinate with other departments as needed, with a minimum of 1 year related experience.

Qualifications

• Assists customers with inquiries, concerns, and requests via multiple channels.
• Provides accurate information about products or services and resolves issues professionally.
• Maintains proper records of customer interactions and coordinates with other departments when needed.
• At least 1 year of related work experience is required.

Responsibilities

• Assist customers with inquiries, concerns, and requests via phone, email, chat, or face-to-face.
• Provide accurate product/service information and resolve issues to ensure satisfaction.
• Process transactions when needed and maintain accurate records of interactions.

Skills

Communication skills

Customer service

Multichannel support

Record keeping

Job description

MKS WORFORCE MANAGEMENT SERVICE INC. is hiring a customer service associate to assist customers through phone, email, chat or in person. The role focuses on delivering accurate product information, resolving issues, and ensuring customer satisfaction across channels.

You will also maintain records of customer interactions and coordinate with other departments as needed, with a minimum of 1 year related experience.