Guest Experience F&B Service Specialist

Marriott Hotel Manila; Santa Clara; On-site; PHP 201,000 - 290,000; Full time

Job summary

Marriott Hotels in the Philippines seeks an enthusiastic F&B Service Expert to deliver exceptional guest experiences during events and banquets. You will set tables, assist kitchen and service teams, and ensure accurate order delivery while maintaining brand standards and professional conduct throughout shifts.

The role emphasizes teamwork, guest engagement, safe service practices, and quality assurance in a dynamic hotel environment.

Qualifications

• Higher education or diploma or equivalent is preferred.
• Related work experience is not required for supervisory roles.
• Experience in hospitality or guest service is advantageous.

Responsibilities

• Welcome guests with a smile and professional greeting.
• Communicate with kitchen and service staff to fulfill orders and guest preferences.
• Assist colleagues to ensure coverage and prompt service.
• Handle in-room dining and banquets according to sequence of service.
• Manage payments and guest check processing in POS systems.
• Maintain cleanliness and proper setup of dining and service areas.

Skills

Customer Service Orientation

Teamwork

Interpersonal Skills

Diversity Relations

Communication

Listening

English Language Proficiency

Multi-Tasking

Information Retention

Dependability

Presentation

Integrity

Safety Orientation

Stress Tolerance

Adaptability/Flexibility

Education

Higher Education

Diploma or Equivalent

Job description

Marriott Hotels in the Philippines seeks an enthusiastic F&B Service Expert to deliver exceptional guest experiences during events and banquets. You will set tables, assist kitchen and service teams, and ensure accurate order delivery while maintaining brand standards and professional conduct throughout shifts.

The role emphasizes teamwork, guest engagement, safe service practices, and quality assurance in a dynamic hotel environment.